WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Job Purpose/Summary

The Procurement Sr. Analyst-Liaison role will be part of a client procurement service delivery team, driving the operational procurement process (from PR to PO) in accordance with client-specific operating guidelines. Specific requirements may include validation of the PR fields, assisting stakeholders in generating the PR, validation of contracts, invoice reconciliation, SOW drafting, vendor selection, etc.

Key Responsibilities / Job Duties

Procurement Operation Execution:

• Review PR data, validate and correct as and when required.
• Respond to general inquiries from end users and assist in PR creation.
• Update regularly on delayed/aged PRs
• Conduct Root Cause analysis for delayed PRs. Reduce PR to PO cycle time. Drive 100% accuracy in the entire process
• Draft SOW based on end user requirements, if required
• Ensure completeness of all contracts. Upload contracts and cover sheets in the central contracts management tool. Engage with stakeholders to drive the contract completion process.
• Track delivery of products with the vendors

Additional Responsibilities

• Evaluate sourcing opportunities to drive cost reduction.\
• Assist in vendor selection
• Procurement Analysts may also support the delivery of other DSS procurement and sourcing services including spend analysis, supplier performance management, and contract administration

Qualification

Required Education and Experience

• Bachelor’s Degree or equivalent work experience require
• English writing skills are required - C1 and above
• A minimum of 2-4 years of work experience in operational, procurement, sourcing or service desk management

Additional information

Knowledge, Skills, and Abilities

Procurement Functional/Technical Skills

• General knowledge and understanding of sourcing/procurement fundamental
• Working experience with at least one eProcurement tool (e.g., Ariba, SAP, Oracle, etc)

Client Services Capabilities

• Strong customer service orientation
• Ability to learn client-specific processes, terminology, systems, and unique requirements by various business groups
• High visibility role with the client-including but not limited to the following activities: invoice resolution, supplier support, shipping and logistics support, stakeholder guidance and training, point of escalation, fast resolution lead and root cause analysis support

Business Fundamentals

• Excellent written and verbal communication skills (internally, with client stakeholders, and the supplier communication)
• Ability to summarize information
• Ability to follow a process based on documented guidelines
• Strong team player
• Proficiency in MS communication tools: MS Word, Outlook, Live Meeting

Bachelors