WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.

Why Join Us? At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Key Responsibilities / Job Duties:

• Credit Risk management knowledge and experience
• Deep understanding of change management process
• Strong analytical skills and ability to work with data in Coupa – specifically clean up of data, identifying data gaps, and closing out data gaps
• Ability to work with various technology platforms
• Providing support when new ticket gets raised
• Management of global vendor base
• Closely engage with stakeholders
• May also support the delivery of other DSS procurement and sourcing services including spend analysis, supplier performance management, and contract administration 
• This role is 100% in-office. Learn more about our Costa Rica office here.

• Bachelor’s Degree or equivalent work experience required
• A minimum of 1-4 years of work experience in IT operations, risk management, or operational procurement

• Excellent written and verbal communication skills
• Demonstrated teamwork and team leadership capabilities
• Excellent project management skills including project planning, time management, multitasking, critical path definition
• Client Services Capabilities: Strong customer service orientation including demonstrated issue resolution and relationship management skills
• Ability to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groups
• Solid decision making ability using available facts in sensitive client situations
• Need to be analytical and self-driven