WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 60,000+ employees.

Note - Client Partners who have a thorough understanding & knowhow of Hyper automation, Digital, Cloud, RPA/IA, Appian will only be considered.

Responsibilities:-

• To manage the overall client relationship
• Negotiate and manage all commercial matters.
• Act as the client advocate and trusted advisor to ensure that solutions are developed to resolve the client’s business challenges through leveraging WNS’ expertise and capabilities.
• Being able to have meaningful business conversations with a client executive level audience is considered critical to the client partner role.
• Ensure the client has strong awareness of all WNS offerings and capabilities.
• Drive transformation agenda with the client.o To “walk the floor” of the client ensuring a high degree of visibility of WNS and understanding of client issues and overall objectives.
• To drive revenue growth by creating and championing high-value propositions for the client. 
• To have business oversight of multiple relationships across client stakeholders from all aspects including the WNS account and operational delivery teams
• Ensure communication to WNS Senior Management of key developments with the client.o Managing clients visits and accompanying them to WNS delivery centers as and when required.
• Own and ensure the cadence of client governance
• .Execute the client partner charter effectively i.e.o Account Plan: Create and maintain an up-to-date account plan for assigned clients.
• Flash Reports: Issue a fortnightly update on recent activity and client engagement.
• CRM Discipline: Ensure that sales opportunities are managed and updated on WNS CRM on a timely basis.o Governance Framework: Establish and run the contractual governance forums with the client.

• University degree.
•  Minimum 10-15 years of experience working in similar capacity, preferably in Hyperautomation, BPM or IT organizations.
•  A post graduate degree in management or financial certifications would be preferred.
•  Strong understanding and working knowledge of Digital Levers, Technologies, and Solutions
•  Knowledge of core technologies including (but not limited to): Hyper automation, , Digital, Cloud, RPA/IA etc.
• Understanding of emerging/new technologies and trends and appreciation of their application in business

Client Partner :-

The position is a key leadership role in the WNS Vuram Leadership team. Our client partners are the advocate of our client and typically are industry sector SME’s. They are at the forefront of engaging with our clients to understand their business challenges and develop solutions to drive business improvement and transformation. This will achieve strong account penetration with the client and long-term revenue growth for WNS. The client partner will be a member of the sales and account management leadership team at WNS as well as the specific business unit in which the client falls, reporting either to a Practice Leader or Business Unit Leader. The client partner will have overall responsibility of ensuring a high level of governance of client relationships. This is a revenue focused role and key performance indicators include Annual Contract Value (ACV), Total Contract Value (TCV) and Net Revenue (recognized)