WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Responsibilities

• Support applications built on Microsoft Office 365 and other technology platforms.
• Collaborates closely with desktop support, security, infrastructure, and other technology teams to ensure tasks are completed effectively and efficiently.
• Supports diverse mobile devices support, such as iPhone, iPad, Surface, Windows & Apple laptops, and other supported devices.
• Provides direct problem resolution/help desk support to corporate office and remote user systems for tickets/issues related to any M365 products/apps/services
• Strong experience on O365 Administration.
• Experience on Microsoft Exchange Platform Exchange 2010 2013 2016 and Office365.
• Experience in Exchange online.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions
• Utilizes Fresh service ITSM tool to resolve technical issues submitted. Continuously updates/documents tickets.
• Knowledge on cloud services such as Azure AD.
• Migration of mailbox One Drive SharePoint data between tenants.
• Strong Knowledge on email routing and email security.
• Experience in managing and administration on Microsoft Exchange 2013 2016 O365 environments.
• Understanding on Exchange High Availability.
• Strong Knowledge on Microsoft Exchange High Availability solutions.
• Knowledge on power Shell scripting.
• Knowledge on Migrating upgrading and Transitioning of mailboxes to different environments servers.
• Works with third-party vendors to offer support
• Identifies and suggests possible improvements on procedures
• Creates, implements, manages (updates and improves), and revises Active Directory/Intune policies
• Deep knowledge and understanding of Active Directory, group policies, M365 security and compliance related technologies (including retention policies), and DNS.
• Documents changes made using the IT Change Process
• Experience in Azure information protection, Microsoft Enterprise Mobility and Security, Azure or AWS Security administration
• Maintains Intune and Autopilot environment
• Maintains and monitors application packaging and deployment
• Manages windows patching,
• Promotes teamwork and collaboration. Identifies opportunities to assist other team members with their book of work. Coaches and mentors direct reports and peers.
• Implements and troubleshoots Active Directory / Intune policies.
• Serves as the subject matter expert (SME) of Microsoft 365 for the company.
• Ensures that solutions, processes, and business knowledge is documented and communicated to other members of the technology team to mitigate single point of contact risk.

Expectations

• Good working knowledge in Microsoft modern workplace and O365.
• Must have good knowledge of Azure AD and related technologies.
• Good knowledge of network concepts (e.g., TCPIP, Windows/Mac, Networking, Wireless, Ethernet)
• Specialist technical experience, ideally within a Desktop support role of which at least 8 years must be in a support role.
• Effective Business Communication both written and verbal
• Attitude to feedback / willing to learn
• Positive attitude to adapt to new technologies / roles
• Team Player
• Active listening and probing skills

Qualifications

• 6 to 12 Years Experienced  Graduate

Tools/Application/Software

Must have Excellent knowledge on any of the below mentioned Tool/Application/Software-
• SharePoint
• Exchange
• Teams
• Autopilot
• Intune
• MS Dynamics
• Exchange Platform Exchange 2010 2013 2016 and Office365
• OneDrive

Bachelor’s Degree