WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.

• SME for the team to set up onshore operations and help govern delivery of SLA’s
• Participate and provide directional support to the onshore operations team
• Work with Training team to build the training content & provide sign-off
• Work with Transformation and change team to make process more efficient
• Sign off process exception and manage escalations and provide solutions

• Graduate or equivalent (any stream) / with relevant experience in US Retirement / Pension Process/Data Management
• Desirable Prior Insurance experience in BPO Industry
• Exposure to onshore stakeholder management Knowledge of Word/ PowerPoint/MS Excel
• 3-5 years’ customer service experience preferred 
• Excellent communication skills (both verbal and written),
• Ability to research
• Follow up and resolve sensitive issues
• Proficient in working with web based applications and Microsoft Office, ability navigate multiple systems without assistance
• Excellent organizational and time-management skills to handle multiple tasks
• Detail oriented to ensure accuracy
• Pension Risk Transfer experience

Benefits(based on individual elections)

• Competitive Salary based on experience
• Medical/Dental/Vision
• Employer Paid Life Insurance and Short/Long term disability insurance
• 401(k) with Employer Match
• Generous PTO (15 days in your first year!)

• Working Hours: Monday – Friday 9:00pm – 6:00pm

• In Office