WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.WNS Sri Lanka - Established in 2004, WNS Sri Lanka has been delivering the full spectrum of BPM services – in Customer Interaction Services, Finance and Accounting, Consultancy and Professional Services and Industry-specific Businesses for more than 15 years. With more than 800 employees operating out of 2 locations and providing ultimate business solutions.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Assess the quality and accuracy of the GL posting, Reconciliations, documents monitored or evaluated including critical fatal errorsPerform additional monitoring for nesting associates, bottom performers and outliersDocument quality scores, and specific observations, feedback, comments in the monitoring form.Provide feedback to the process Associates on evaluations done. Conduct process meetingProvide frequency based feedback or coaching on quality issues. Attend Calibration Calls Internal and External and ensure a minimum variance in assessment.Provide Reports agreed with Client or operations in a timely manner with accuracyEnsure zero disputes on calls monitored or documentsorcases QC'dAnalyse root cause of the errors and share trending’s on various performance measures.Undertake quality improvement initiatives.Delivering Quality matrix as per agreed SLA for the teamMaintaining a positive and healthy communication with internal and external stakeholdersDesign or Update & departmental procedures and work instruction manuals Manage QA capacityResponsible to create and maintain Quantitative & Qualitative MIS for the teamPreparing Quality Forms and analysing data from evaluations to prepare floor Training NeedsDesigning action plans for the skillset to improve on the Customer Satisfaction indicesMentor QA’s, set their KPI’s and periodical performance review Adhere to ISO standards

B.com, M.Com FNA, MBA FNA