Retail, CPG and Manufacturing

Market saturation, product commoditization, rising costs and the sheer explosion in the number of customer channels, coupled with increasing power brands from mega retailers, are forcing the Consumer-Packaged Goods (CPG) companies to relook at their business models. Global expansion is imperative to survival and growth for these companies, but makes the supply chain increasingly complex and prone to disruption. Growing price sensitivity and demand for a consistent personal brand experience across all channels is changing the focus of marketing strategies in these companies.

WNS’ end-to-end Business Process Management (BPM) services leverage industry best practices and latest technologies like robotic process automation, digital, Cloud and predictive analytics in delivering future-ready solutions to CPG companies. Many globally leading consumer brands partner with WNS for outperforming competition with smart, agile and flexible solutions.

The Team you will be part of

The SVP Client Services will be a member of  leadership team and report into the Business Unit Head. You will be part of highly motivated, driven and high performing team.

Who we are looking for

Our client partners are the advocate of our client and typically are industry sector SME’s. They are at the forefront of engaging with our clients to understand their business challenges and develop solutions to drive business improvement and transformation. This will achieve strong account penetration with the client and long-term revenue growth for WNS. The client partner will be a member of the sales and account management leadership team at WNS as well as the specific business unit in which the client falls, reporting either to a Practice Leader or Business Unit Leader. The client partner will have overall responsibility of ensuring a high level of governance of client relationships.

SPECIFIC RESPONSIBILITIES:

• To manage the overall client relationship
• Negotiate and manage all commercial matters
• Act as the client advocate and trusted advisor to ensure that solutions are developed to resolve the client’s business challenges through leveraging WNS’ expertise and capabilities. In particular being able to have meaningful business conversations with a client executive level audience is considered critical to the client partner role.
• Ensure awareness of all offerings and capabilities.
• Drive transformation agenda with client.
• To “walk the floor” of the client ensuring a high degree of visibility of WNS and understanding of client issues and overall objectives. Ideally a client partner will have a security pass to access the client building and be seen as part of the client’s leadership team to some extent.
• To drive revenue growth by creating and championing high-value propositions for the client.
• To have business oversight of multiple relationships across client stakeholders from all aspects including the WNS account and operational delivery teams.

• Ensure communication to WNS Senior Management of key developments with the client

• Managing clients visits and accompanying them to WNS delivery centers as and when required.

• Own and ensure the cadence of client governance.

• Manage all reference requests from the client for targeted new clients, analysts and advisors.

• Execute the client partner charter effectively i.e.

• • Account Plan: Create and maintain an up to date account plan for assigned clients.
  • Flash Reports: Issue a fortnightly update on recent activity and client engagement
  • CRM Discipline: Ensure that sales opportunities are managed and updated on WNS CRM on a timely basis
  • Governance Framework: Establish and run the contractual governance forums within the client.

SKILLS/QUALIFICATIONS/BACKGROUND:

• Strong Retail/CPG domain knowledge – industry SME
• Career spanning minimum 15 years plus ideally to include:-
• • Retail. CPG, Manufacturing Industry, Proven Client Management skills
  • BPM/Outsourcing/Offshoring experience
  • Client relationship management

• Demonstrable track record of growing business relationships through initiative, creativity and motivation to surpass challenging performance goals.

• Excellent presentation skills: Strong attention to detail
• Negotiation skills with a strong commercial acumen

• Influencing skills, Entrepreneurial spirit & Relationship builder
• Strong interpersonal skills, able to build rapport and credibility quickly with an executive-level audience

• Solid understanding of business models and their drivers
• High degree of emotional intelligence & Strong self-motivation

All your information will be kept confidential according to EEO guidelines.