Associate/ Sr. Associate - Ops

  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.


Job Description

•    Handling voice customer queries
•    Providing solution to customers
•    Handling 3 chats at a time 
•    Understanding customer queries and providing resolutions as per the process guidelines
•    Minimum 1 yr International Voice or Email, Chat Exp.  

•    Capture the details in the Client system
•     Should follow the instructions as mentioned in the Process Manual
•     Self-learning skills
•     Deliver the goals and targets as per defined KPI’s


•    Should be comfortable with working in 24* 7 environment 

•    Undergraduate OR Graduate can apply

•    Candidate have experience in BPO industry would be an added advantage

•    Fresher’s can apply        

Additional Information

Knowledge or Skills Requirements:

  • Stakeholder management is a pre-requisite
  • Business acumen to be strong
  • Any projects done in the space of diversity/technology will be an add on to the profile
  • Strong understanding of BPO Industry: Trends, Landscape and Talent Pool
  • Strong understanding of recruiting/ sourcing processes and procedures
  • Understanding of recruitment Analytics, pipeline management and yield analysis
  • Familiarity of any ATS
  • Preference : industry exposure of F&A and Insurance
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