Senior Integration Consultant
- Full-time
- Job Family Group: Client Support Services
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
The Senior Integration Consultant is an individual contributor responsible for managing low- to high-complexity client technical integration projects for Visa clients, including issuers, acquirers, processors, merchants, and payment service providers. Working closely with Client Success and client project teams, the role provides project management and hands-on technical consulting support from early solutioning through implementation and transition to Business as Usual. Acting as a trusted client advocate, the Senior Integration Consultant enables the efficient technical activation and adoption of Visa products to accelerate client ROI, while using independent judgment to resolve issues, make recommendations, and establish practical solutions with internal and external stakeholders.
- Deliver integration services for Visa, including Acceptance Solutions clients across the EU region, ensuring scope, expectations, and timelines are met or exceeded.
- Coordinate directly with clients to understand requirements and manage project delivery successfully, working independently and escalating where appropriate.
- Act as a sales support SME, leading client-facing discussions on implementations, integrations, conversion methodology, and ongoing Visa Solutions support during the pre-sales cycle.
- Support solution validation discussions to ensure Visa products are fit for purpose against client business requirements.
- Manage a wide variety of project initiatives using project management best practices and Visa’s Global Implementation policies.
- Work with clients to design and implement technical acceptance solutions, leveraging Visa product capabilities.
- Deliver product overviews, integration workshops, and training sessions across multiple product sets within a single project scope.
- Take full accountability for project outcomes, driving high NPS, faster product activation, and delivery within planned timelines and budgets.
- Work proactively with internal and external project teams to manage risks, resolve delays, and maintain project momentum.
- Maintain project plans and ensure updates are completed in a timely manner.
- Collaborate with Visa technology and product teams to understand new initiatives and their impact on client programmes.
- Handle non-routine processing and change requests related to client initiatives, with support as required.
- Manage day-to-day workflow effectively, proactively resolving issues, meeting deadlines, and seeking guidance when needed.
- Identify and recommend process improvements to enhance efficiency and client satisfaction.
- Build strong working relationships with internal stakeholders and client teams.
- Prepare and maintain project documentation, including project plans, status reports, meeting minutes, and issue logs, in line with Visa and client requirements.
- Manage internal and external project communications, ensuring stakeholders receive consistent and timely updates.
- Report project progress, accomplishments, and deliverables to management as required.
- Support training for internal and cross-functional teams where needed.
- Provide occasional after-hours support for configuration changes, post-production validation, and major project go-lives.
Qualifications
- Strong IT systems knowledge with a solid understanding of project management, technology, IT infrastructure, applications, and business solutions
- Strong knowledge of the payments industry, including payment, risk management, and electronic funds transfer systems relating to merchants and partners
- Strong engineering/architecture background with focus on web technologies, APIs, machine-to-machine communication, and client integrations
- Working knowledge of payment systems, including client connectivity, authorization, clearing and settlement, message formats, APIs, SDKs, and card processing schemes
- Understanding of mobile payments technology, including NFC, secure elements, iOS, HCE contactless, online/remote, and in-app payments
- Moderate understanding of front-end web technologies such as JavaScript, HTML, and CSS, with awareness of server-side concepts for troubleshooting and implementation support
- Knowledge of rules, regulations, and policies governing the payments ecosystem across Europe and globally, including financial fraud tools and cross-functional integration within financial services
- Proven ability to manage projects, competing priorities, and team performance, with project management certification preferred
- Strong skills in client engagement, negotiation, influence, customer centricity, critical thinking, and proactive risk mitigation
- Ability to translate complex technical issues into practical business solutions and provide technical/consultative support to external customers
- Excellent time management, planning, problem-solving, communication, and organizational skills
- Proficiency with MS Office tools, including MS Project, Excel, PowerPoint, Word, and Visio
- Excellent written and spoken English; additional European languages are an advantage
- Experience in a technology-driven industry preferred
- Self-starter with the ability to deliver results collaboratively, support growth, and build trusted client partnerships
- Demonstrated awareness of the full breadth of Visa systems, products, and services
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.