Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa aims to position itself as a global leader in AI-driven innovation by leveraging Generative AI to transform Corporate IT into a strategic engine for growth. The Senior Director, GenAI will define and execute an enterprise-wide AI roadmap, ensuring ethical, secure, and compliant adoption while modernizing IT infrastructure through AI-powered automation and predictive analytics. By harnessing Visa’s vast transaction data for real-time intelligence and deploying synthetic data for secure testing, this role will unlock new insights and accelerate innovation. Additionally, AI-driven tools will enhance employee productivity and customer experiences through virtual assistants, multilingual chatbots, and personalized services. These initiatives will deliver measurable outcomes, including reduced operational costs, faster product launches, improved risk management, and a stronger competitive edge. 

Essential Functions:

Strategic Leadership

• Define and execute the corporate Gen AI roadmap aligned with business goals.
• Identify high-impact use cases across internal Visa enterprise clients (e.g., Corporate IT, Finance, People, Legal).
• Establish governance frameworks for ethical and responsible AI deployment.
• Act as a force multiplier and magnify the organization’s ability to deliver value at scale.

Technology Development

• Oversee the design, development, and deployment of GenAI models and platforms.
• Drive integration of AI solutions into existing enterprise systems and workflows.
• Ensure scalability, security, and compliance with regulatory standards.
• Evaluate and implement AI ethics and bias mitigation strategies.

Innovation & Research

• Stay ahead of emerging trends in AI, machine learning, and large language models.
• Foster partnerships with Visa's internal AI research teams, industry leaders, and technology vendors.
• Promote a culture of experimentation and continuous improvement in the realm of Corporate IT.

Team Leadership

• Build and manage a high-performing team and multidisciplinary team of software development engineers, data engineers, product managers, and technical program managers. 
• Mentor and develop talent to support long-term organizational AI capabilities.

Stakeholder Engagement

• Collaborate with executive leadership to align AI initiatives with Visa's 2030 strategy and the Corporate IT roadmap.
• Communicate complex AI concepts to non-technical stakeholders effectively.
• Drive change management and adoption of Corporate Gen AI tools across the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Master’s or Ph.D. in Computer Science, Artificial Intelligence, Data Science, or related field.
• Expertise in building and deploying LLMs, NLP, and advanced ML techniques.
• Strong understanding of cloud platforms (Azure, AWS, GCP) and MLOps.
• Exceptional strategic thinking, communication, and leadership skills.
• Demonstrated ability to deliver consistent results while fostering healthy, sustainable team cultures
• Exceptional talent for developing teams and technical bench through structured coaching, feedback, and accountability
• Proven track record of enterprise-scale IT transformation projects.
• Familiarity with data governance, security, and compliance frameworks.
• Knowledge of data engineering, API integration, and enterprise architecture.
• Self-motivated with the ability to exercise independent judgment with minimal direction.
• Strong leadership and organizational skills with the ability to adapt quickly to changing enterprise priorities.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 206,100.00 to 322,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.