The Consultant, Client Success is a client-facing, individual contributor role serving as a Visa Commercial Services subject matter expert. The Consultant enables new client capabilities, promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.

This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. You will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visas strategy.

This role serves as a functional specialist, located in Warsaw, Poland and reporting to Commercial Money Movement Solutions Client Success Director with focus on Visa Commercial Solutions.

Responsibilities include

• Support and or oversee the implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
• Ensure Client operational goals and success metrics for their Commercial Solutions product landscape is understood.
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans.
• Drive and deliver initiatives to improve client adoption of Visa Commercial Solutions products and use of Visas self service tools.
• Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
• Establish relationships with Client Services and other cross functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance.
• Provide Visa Commercial Solutions subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local markets and product needs to continually enhance the Client experience.
• Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Knowledge of the Mobility industry, for example Fleet Cards and mobility payments since this role will engage with mobility specialised clients
• Technically proficient in payment processing across Commercial Business to Business payments with significant experience in a customer support role in financial services, payment card, software or information services.
• Able to communicate complex technical terms and or processes in business language tailored to client
• Self starter able to achieve results as part of an effective team across countries and time zones
• Able to effectively prioritize and multitask under deadlines
• Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
• Knowledge of the payment industry i.e., trends, threats, competitors, regulatory environments
• Certifications or qualifications in Client Customer Success, project management or related areas of practice and expertise.

Basic to intermediate proficiency in the following skills:

1. Building client relationships. Build credibility and create trust-based relations. Partner with clients to build their business
2. Becoming customer centric. Listen to and prioritize customer needs to drive value realization and build trusted partnerships
3. Success planning. Build measurable actions plans to help clients achieve their business goals and realize value from their products and solutions
4. Client engagement. Communicate clearly and effectively with clients
5. Proactiveness. Think ahead and take action
6. Critical thinking. Take ownership over problems and find creative solutions to complex problems
7. Technical skills. Continuous acquisition, application, and refinement of technical skills relevant to the role and payments

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.