As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. 

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers. 

You're an Individual. We're the team for you. Together, let's transform the way the world pays. 

Team Summary 

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.  

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.  

We are looking for a dedicated Fraud Investigator for to join our client’s team for a 12-month fixed term contract with potential to extend. The Fraud Investigator will work within the Fraud term at a leading bank in New Zealand, working side by side with the client. The ideal candidate will have 3-4 year’s fraud management experience within the financial services industry and experience providing effective incident management, direction and remediation for fraud incidents.  

Role Summary
You are tasked with protecting one of our clients’ critical assets – their customers, people, operations, and reputation. You will be required to prevent, detect, and investigate financial crime to lessen the impacts it has on their customers and the bank. Protect their customers’ trust to ensure they feel safe when they bank with them. 

Responsibilities:

• Manage fraud cases on the client’s behalf with the aim of minimising losses and business risk exposure through sound ‘risk appetite’ decision making. 
• Be responsible for actioning and monitoring potential fraud alerts on the Bank’s fraud detection tools. Determining whether transactions are fraud by using several analysis techniques, including contacting customers. 
• Complete initial analyses of frauds and fraud trends to ensure appropriate referral of alerts and files are undertaken. 
• Proactively own and deliver key role outputs to ensure a quality service and a commitment to enhance the customer experience. Take the time to listen to customers and provide credible advice. 
• Contribute to continuous improvement by analysing current and past alerts and cases relating to losses to improve the effectiveness of systems, processes and procedures used. 
• Manage investigations of fraud by undertaking research and analysis of fraud, including customer accounts and activity analysis. Also liaising with their branches, the Police, and others to collate supporting information and the preparation of files to support the management and possible prosecution of incidents. This will include investigations relating to the banks internet banking, cards, and lending. 
• Action Statutory Compliance request from the Police and other Government Agencies ensuring responses are within the specified timeframes. 
• Take a proactive approach to work with other members of the Fraud team to ensure the objectives and SLAs of the team are all met. 
• Understand and communicate using the appropriate medium in a clear and professional manner to enhance the customer experience. This includes communication with outsourced service providers, business partners and staff. 

Skills and experience 

Banking Fraud

• ​​​​An understanding of the financial industry fraud environment. Has a sound knowledge of legislative requirements for fraud management. 

Anti- Money Laundering and terrorist financing 

• An understanding of the financial industry anti-money laundering environment. 

Technical 

• Previous experience using PRM or similar fraud detection system would be useful. 

• Good working knowledge of Excel and SQL understanding. 

Problem solving ability 

• Solid qualitative and quantitative problem-solving skills. 

• Initiative and confident decision-making. 

Quality / Accuracy 

• Proven attention to detail. 

Communication 

• Confident and capable in relaying information both verbally and in writing. 

Organisational Skills 

• Ability to plan and prioritise to meet deadlines and internal / external customer expectations. 

By joining our team, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions will have a direct impact on our business operations and customer satisfaction. If you are passionate about financial services and eager to drive product success, we would love to hear from you. 

Projects you will be a part of: 

The role will be based at the clients site in either Auckland, Wellington or Christchurch New Zealand in a hybrid work environment (minimum 3 days in office per week). 

All your information will be kept confidential according to EEO guidelines.