Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Key Responsibilities: 

• Own the holistic post-sale and operational relationship of a small number of important clients by understanding their local market needs and trends to gain insight about the opportunities to continually enhance the client experience.
• Act as a member of applicable Sales Account Teams, aligning with Sales Account Owners on the forward-looking relationship strategy based on key Client and Visa goals.
• Foster and sustain a trusted client advocate status with key senior client stakeholders by proactively executing against forward looking Client Success Plans which tracks a client’s adoption, usage and health index for Visa products purchased.
• Ensure that Client operational goals and success metrics for their overall Visa product landscape are understood. With intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans.
• Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa products and services (as applicable) to help support the client achieve these.
• Run periodic operational reviews with clients and Visa stakeholders, incorporating input; comparison; and client progress against metrics.
• Act as an advocate for Clients through showcasing operational excellence by driving cross-functional initiatives in support of the key Client goals, incorporating automated solutions to achieve efficiency and productivity operational improvements.
• Oversee the implementation of new Visa products the Clients purchase by coordinating key Client and Visa teams to expedite implementation readiness activities to steer the client toward getting faster time to value and subsequently maximize adoption of deployed products.
• Maintain relationships within Client Services and other cross-functional teams within Visa to orchestrate subject matter expertise consultation as needed to optimize client performance.
• Maintain a continuous 360-degree view of the Client for communicating / sharing internally or externally.
• Provide communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming changes to ensure Client readiness and service compliance through delivering Client educational training.
• Act, on an ad-hoc and as needed basis, as the escalation point for managing client escalations concerning significant issues and major incident/crisis responses.
• Provide a thought leadership viewpoint on the latest payment processing trends, Visa solutions, and technologies to provide a good Client experience and generate new Sales leads to solve identified client pain points.

• Bachelor’s degree and equivalent work experience. Typically requires a minimum of 8 to 10 years of progressive experience in customer service, account management, technical sales and technical support role in the financial or information technology industry,
• High Knowledge of Visa payment processing systems like message routing for authorization, clearing and settlement.
• High knowledge of the electronic payments landscape including mobile and internet payments is a plus.
• Self-starter with a demonstrated ability to work collaboratively to achieve results as part of an effective team.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Excellent time management, organization, and planning skills are essential.
• Able to set priorities, influence others, and manage customer expectations.
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
• Proficiency in providing technical and consultative support to external customers and identify business needs.
• Exhibit advanced planning, organizational and problem-solving skills.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Demonstrated strong leadership capabilities and account management skills.
• Fluency in English & Arabic languages are necessary. French is a preferred.
• Candidate must have the ability to travel.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.