Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Corporate IT (CIT) organization is adding a Staff ServiceNow Developer in Austin, TX to its People Technology team to help provide support to key stakeholders and solutions with our ServiceNow environment.

We have a passion for architecting, designing, building, and connecting software solutions for Visa. Our portfolio includes SaaS and hosted packaged applications such as Workday, ServiceNow, ADP, SmartRecruiters, and some homegrown solutions. You will be empowered to innovate the next generation of our technology stack within enterprise version of ServiceNow! We are looking for a Certified Application Developer with experience in HRSD to help People Technology deliver a critical transformation initiative for the rapid adoption of ServiceNow. 

If this sounds exciting, we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us.

Essential Functions

• As a ServiceNow Developer, you will partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow HRSD implementations that address the key needs of HR organizations and their workforces.
• Design, Development, and Implementation of the HR Service Delivery module including, Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search.
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
• Supporting the iterative. configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
• Configure and enhance the core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Integrations, and Reporting.
• Implement integrations with ServiceNow, 3rd party solutions, and internally developed applications

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 4+ years ServiceNow development HRSD Module (Case and Knowledge management) experience required.
• 4+ years of experience in software development using a modern programming language such as C#, HTML, CSS, Angular Framework, Bootstrap, JavaScript, Python and or Java.
• 2+ years of experience working in scoped app development, working in service portals, widget creation, configuring and customizing HR life cycle events, creating custom reports.
• ServiceNow Certified Application Developer System Administrator.
• Understanding the key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.