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Team Summary

The AP interchange team develops strategies that enable Visa to set the financial rate of exchange, the interchange reimbursement fee (IRF), between different stakeholders in the payments ecosystem. It does so to support the growth of the digital payments ecosystem to the benefit of consumers, merchants and all ecosystem participants and society as a whole.

A highly strategic team, it works in close collaboration with all functions and markets in AP as well as globally to develop and evaluate appropriate interchange strategies that balances a range of variables, including but not limited to market contexts, competitive dynamics, regulation, innovation, and new payment use cases.

Job description

A Director within the Interchange team leads strategic and complex projects end-to-end in collaboration with a wide array of function and market stakeholders. The remit includes conducting data analysis and strategic evaluations based on both market and industry variables while driving engagements with relevant market and function stakeholders in a way that supports the development of interchange rate strategies across the Asia Pacific Region. The successful candidate will provide thought leadership to senior internal stakeholders including Country Managers and Function Leaders as well as actively support client engagements across all markets in Asia Pacific.

The role has a good mix of strategic, business, and technical knowledge providing the role holder flexibility and significant learning opportunities in the dynamic digital payments’ ecosystem. This is a senior level individual contributor role reporting into Senior Director, Head of AP Interchange.

In this role you are expected to:

• Lead the development of interchange strategies for the AP region considering value-provided, differentiation of the product/service, sustainability, and the competitive environment

• Be a self-starter, demonstrate ownership, and inspire success, to drive diverse stakeholder groups to converge collaboratively on bespoke and innovative solutions day-in, day-out that help navigate the dynamic environment towards growth of the digital payments ecosystem

• Become an interchange subject matter expert with deep knowledge of both Visa and industry context that enables development of strategic plans that drives innovation and growth across the digital ecosystem. Work and projects that you will be part of include but are not limited to:

  • Leading Country Interchange Reviews that support the execution of market and function objectives and strategic priorities

  • End-to-end ownership of the development and execution of Strategic Merchant Rate proposals that grows acceptance and issuance while supporting innovation across the ecosystem, interchange programs such as Visa’s Small and Medium Business acceptance programs, and global interchange programs

  • The development and maintenance of country interchange dashboards that enables strategic adjustments

  • Actively support and contribute to strategic reviews of net-new payment use cases and, or, strategic response plans

• Be accountable and responsible for own book of work as well as proactively and collaboratively support that of others

• Embrace change and actively pursue ways in which to enables cross-functional teams to achieve stated goals in new and innovative ways

• Act as a thought-partner and coach to all members of immediate team and other function and market teams

• Support market teams with client and regulatory discussions related to interchange

A critical and highly strategic role, we are looking for an individual who brings experience, a curiosity about payments, is results-driven, and client focused. As a candidate, you should have:

• Bachelor’s Degree in Business, Economics, Finance, Engineering, or similar field with focus on strategic and quantitative modules
• 12+ years of experience in the payments industry, financial services, or management consulting
• Experience developing and delivering complex strategic plans
• Analytical and quantitative skills - able to resolve complex business problems with well-structured analyses.
• Strong analytical and quantitative ability with proven expertise in modeling techniques and managing large data sets using Excel and Access
• Strong business communication skills including the ability to communicate complex analysis in a strategic manner using Power Point and other presentation tools
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists. Be able to communicate complex, technical concepts in a focused and well-organized manner
• Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities. Ability to work in the grey area where answers may not be known but need to be developed
• Strong verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
• Organized self-starter, result oriented, and a passion for scaling new products
• A natural appetite and drive for continuous enhancements and process improvement - Ability and hunger for proactively identifying opportunities and recommendations to increase quality and/or efficiency
• Support the development of fellow team members including mentoring graduates and junior team members
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

What will also help:

• Subject Matter Expertise in multiple areas such as card payments, payment technologies, loyalty services gained through years of experience supporting clients and new product initiatives within a payment-processing environment
• Experience of working with Issuers, Acquirers, Merchants & Merchant Partners in the Asia Pacific region

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.