Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Product Operations Director, Program Manager will be an integral part of our Product Operations team supporting the Product Management organization to ensure superior operational delivery for product initiatives. In this role, you will be responsible for managing strategic cross-functional global initiatives that include, but are not limited to, the following lifecycle activities: onsite client collaboration and requirements gathering, product build oversight, training, legal, marketing, commercialization/go-to-market activities, and client engagements. Additional tasks include providing regular status reporting, product roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Clients, Product Managers, Product Development, Marketing, Sales, Customer Service, and Visa cross-functional teams in a Global environment. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited oversight. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings and can quickly absorb the nuances of complex, varied payment offerings.  

RESPONSIBILITIES

• The Direct, Program Manager will lead project planning activities and facilitate project meetings with the client, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
• Leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
• Establish and manage client expectations through-out the project lifecycle, follow defined scope management processes
• Define Communication Plan to ensure appropriate Stakeholder involvement and communication is in place.
• Report and escalate issues, with mitigation and path to resolution
• Identify risks, perform risk analysis, effectively manage risks, proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate, Follow defined Risk Management processes
• Oversee and ensure all status materials are compiled and completed in a timely fashion. Document and distribute project and activity status on regular basis to key stakeholders and executive leadership. 
• Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program manager.
• Excellent MS Project and presentation skills.
• PMP certified with current credentials is preferred.

Experience in Agile environment is preferred

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Languages spoken English and Arabic
• Knowledge of payment and/or risk management systems and the industry is preferred.
• Able to motivate staff and influence their tasks to align with organizational goals and priorities.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Solid understanding of project management techniques, methodologies and best practices.
• Self-motivated, able to work independently while coordinating activities with cross-divisional teams.
• Team player, able to communicate with technical and business experts at all levels of the organization.
• Solid analytical and problem-solving skills, ability to think strategically.
• Excellent verbal and written communication and presentation skills.
• Bachelor’s degree is required. Master’s degree is preferred.

Additional Information
Travel Requirements
Travel as needed by the business up to 20% of the time. Must be able to travel within the CEMEA region.

Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.