Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Sr. Manager, Talent Lifecycle Solutions will oversee Tier 2 employee requests specific to offboarding, severance, and internal transfers for employees across all regions.  The role will be responsible for ensuring our employees receive timely and accurate responses and actions to requests, as well as manage a global team of people solutions specialists to achieve operational excellence and high-quality customer service. 

As the Sr. Manager of Talent Lifecycle Solutions, you will also be responsible for designing an operational blueprint for end-to-end process journeys for offboarding, severance, and internal transfers.  If you are a proactive, results-driven leader with a passion for designing and delivering exceptional service, as well as driving continuous improvement, we encourage you to apply and join our dynamic team. 

Key Responsibilities: 

Program Design & Management

• Design end-to-end employee journeys for offboarding, severance, and internal transfer global processes that leverages optimization and technology automation.
• Coordinate with regional teams to standardize processes, maintain consistent service levels, and share best practices. 

Leadership & People Management: 

• Guide and mentor, the team, ensuring they are equipped to provide exceptional customer service and handle front-line employee escalations and questions effectively. 
• Monitor team performance, identify areas for improvement, and implement training initiatives to enhance team capabilities. 

Stakeholder Management: 

• Collaborate with People Business Partners, CoE leaders, and other key stakeholders to enhance the overall employee experience and drive continuous improvement initiatives. 
• Provide updates to regional leaders and partners on trends and pertinent analytics, and present solutions to identified gaps.​

Quality Assurance and Compliance: 

• Implement quality assurance measures to monitor the accuracy and compliance of responses for any offboarding, severance, and transfers transactions.
• Ensure adherence to company policies, local regulations, and data privacy guidelines when handling employee queries.​

Data Analysis and Reporting: 

• Utilize data analytics to track trends in employee inquiries and identify areas for process improvement. 
• Prepare regular reports on key performance indicators (KPIs) and present findings to senior leadership. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Proficient in Microsoft Office products (MS Excel, Visio, Word and PowerPoint).
• Proven track record of leading and managing distributed teams, preferably in a global or multi-location setting
• In-depth knowledge of people processes, policies, and regulations.
• Excellent problem-solving skills with the ability to handle sensitive employee inquiries.
• Strong communication and interpersonal skills to engage with employees and stakeholders at all levels.
• Analytical mindset with proficiency in data analysis and reporting tools.
• Demonstrated ability to design, build, and drive global programs and process improvements and optimize service delivery.
• Flexibility to work across different time zones and collaborate with international teams.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 108,000.00 to 140,400.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.