Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Join Visa University and play a key role in ensuring employees at Visa are equipped with the necessary skills and knowledge to excel in their roles. Visa University is a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Director of Business Planning, Data, and Analytics will play a pivotal role in driving our L&D strategy through data-driven insights and strategic planning. This role is responsible for overseeing all aspects of business planning, data management, and analytics related to our employee learning and development initiatives. The Director of Business Planning, Data, and Analytics will report to the Global Head of VU operations and will work closely with other senior leaders to drive the success of our L&D initiatives.

Essential Functions

Business Planning

• Lead annual strategy and operations planning processes across Visa University
• Track and report progress on VU OKRs
• Oversee and manage the interdependence between VU subfunctions, anticipate and proactively manage any cross functional impact.
• Lead enterprise subscriptions and partner relations, ongoing review, and ROI 
• Support business planning requests from Head of Learning, Global Talent, Visa People Team, and corporate
• Lead and facilitate the quarterly and monthly business reviews.
• Support workforce plan (VU headcount management) in partnership with WFPL, PBP/PA

Financial Management

• Lead financial management center of excellence – Establish and mature standard operating procedures for financial management, sourcing, and vendor management globally and across the regions. 
• Monthly budget tracking and executive reporting, highlighting opportunities for managing any variances.
• Serve as a liaison between global and regional VU subfunction, corporate Finance and sourcing organizations.
• Act as subject matter expert, train and consult global and regional sub-function leaders.     

Data, Reporting, and Analytics

• Design and develop reporting standards for measuring and demonstrating the business impact of Visa University’s programs and initiatives.
• Work with the VU learning leaders to develop requirements, define success metrics, manage, and execute analytical projects, and evaluate results. Translate important business questions into concrete analytical tasks.
• Develop and maintain Visa University’s executive scorecards to track progress and KPI measurement.
• Lead the core infrastructure – database management, reporting frontend, data source auditing, validation, backend code, and automation.
• Establish development & data processes, define quality criteria, and implement data quality processes.
• Monitor practices, processes, and systems to identify opportunities for continuous improvement.
• Lead the transformation from ops heavy analytics to business/performance impact focused analytics and reporting. 
• Enable data-as-a-service, tools, and awareness for self-serve reporting and analytics.
• Liaise with broader Visa People Analytics Team to explore synergies, integrate key learning metrics in People Pack reporting, leverage best practices and infrastructure.
• Reinforce a culture of data-driven decision making by focusing on explaining why it is happening and what you can do about it. Focus on questioning, examining, interpreting, comparing, and confirming.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s degree in business, Data Science, Statistics, or a related field. A Master's degree or MBA is preferred.
• Minimum of 10 years of experience in a similar role, with at least 5 years in a leadership position, preferably within a corporate learning and development environment.
• Strong knowledge of learning data analysis combined with behavioural data, HR data, performance metrics and business data for articulating the impact of learning.
• Proficiency in data analytics software and business intelligence tools, such as SQL, Tableau, Power BI, and Watershed
• Excellent leadership and team management skills, with a track record of developing high-performing teams.
• Strong strategic thinking, problem-solving, and decision-making abilities, with the ability to translate complex data into actionable insights.
• Excellent communication and presentation skills, with the ability to clearly convey data insights to non-technical stakeholders.
• Project management skills and strong execution capability to deliver against dynamic business needs.
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment.
• Strong business planning and financial acumen

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,500.00 to 165,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.