Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

For Visa to deliver on the vision of the best way to pay and be paid for everyone, everywhere, the Operations & Infrastructure (O&I) group must provide best-in-class infrastructure services that are secure, scalable, continuously available, and run on software-defined infrastructures. The O&I group offers an exciting opportunity to work on latest technologies where the industry is going through major innovations such as cloud computing. In essence, Infrastructure as Code. As a Sr. Site Reliability Engineer in O&I, you will have an opportunity to play a key role in application life cycle. For example, building infrastructure which includes compute, storage, database and middleware, tuning environment per application need, monitoring components, compliance checks and security remediation, etc.

The Middleware Engineering & Operations provides end-to-end design, build and support services for the Web and Middle-tier platforms, which comes under PaaS (Platform as a Service). For Visa to deliver on the vision of the best way to pay and be paid for everyone, everywhere, this group must provide best-in-class platform services that are secure, scalable, and continuously available. Selected candidate would work alongside other Middleware Site Reliability Engineers and technical team members, to design, build, support, and enhance internal and external facing applications built on top of various Middleware and Integration platforms e.g. Tomcat, Apache, WebSphere MQ, Kafka, IBM DataPower, and Connect Direct. 

We are looking for a smart, capable Sr. Site Reliability Engineer who will be working in the Middleware Engineering & Operations group managing Web & Application tier of middleware products. You will be primarily responsible for Datapower, Kafka, providing expertise in Datapower skills, zookeepers, Kafka connect, schema registry, KSQL, Rest proxy. Ensure optimum performance, high availability and stability of solutions. You will work closely with development, engineering, and operation teams who jointly work on key deliverables ensuring production scalability and stability. As an experienced engineer, you will develop and enhance platform best practices to ensure the Kafka platforms can effectively meet performance & SLA requirements. You will also be responsible for overseeing end-to-end agile design, scoping, implementation, and work closely with the development and Service design teams to deliver and resolve issues for Middleware Components stack. It would be best if you had experience working in large-scale data environments, which included real-time and batch processing requirements. Applicant should also have an excellent foundational knowledge of web/App tier (Tomcat/JAVA/Httpd, etc.), and comfortable implementing Security, compliance industry standards and best practices.

Essential Functions: 

• Monitor Production environments and work with various teams to resolve Mission Critical issues.
• Data power skills (Understanding of XML, SOAP, JSON Schema & security and policy management), including the ability to understand infrastructure requirements/architecture to develop necessary policies, scripts.
• Provide expert advice and consultation in Data power, Tomcat, Oracle WebLogic, messaging solution (message broker, MQ).
• Conduct health checks and recommend improvements in architecture or configuration based on VISA's best practices.
• Create SOPs for Middleware Operations for Optimum Infrastructure Solutions. 
• Provide level 2 and 3 production support for Middleware components and applications.
• Lead problem resolution and improvement efforts.
• Drive constant interaction with application support, developers and other infrastructure teams. 
• Enhance Middleware and Integration operating procedures and engineering patterns.
• Lead problem resolution and improvement efforts.

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Tuesdays and Wednesdays (Wednesdays are designated as in-office collaboration days). The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Basic Qualifications:

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.


Preferred Qualifications:

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
Must have Experience with IBM Data Power.
Must have Experience with Tomcat and Apache.
Experience with IBM Connect Direct.
Experience with at least one Messaging product (WebSphere MQ, Active MQ, Kafka, etc.).
Knowledge of Linux and Windows system administration.
Automation skills using Shell Scripts, Perl, Python etc.
Experience in troubleshooting production issues and problem solving.
Intermediate level of knowledge on Windows/UNIX/Linux OS.
Experience with ticketing tool e.g. ServiceNow, Viper, Jira etc.
Exposure to ITIL standards with respect to Change, Incident and Problem.
Worked with and supported complex distributed infrastructure involving Network, Load. Balancers, Middleware, Storage, Databases etc. and should have the ability to drill down issues quickly.
Basic knowledge on Hazel cast or any other caching platform.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.