Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As a member of the Visa Global Privacy Office (GPO), you will not only play a critical role as a privacy professional helping drive our global privacy program forward, but you will get exposure to, and have an opportunity to become an expert on, a diverse range of cutting-edge topics. In addition to leading the Visa global privacy program, our team supports a wide array of global, regional, and local initiatives on data governance, cybersecurity, records and information management, AI and machine learning, open banking and cross border data movement. If you have a curiosity for learning and a drive to enable business with a privacy by design mindset, we encourage you to apply for a role with the GPO.

The Senior Manager of Training and Engagement will be a critical new member of Visa’s growing Global Privacy Office (GPO). You will join a global privacy governance team that drives the requirements for the global Visa privacy program, liaising with stakeholders through Visa and helping the GPO take a centralized approach through training and awareness of privacy program policies, procedures, standards, playbooks, and other program activities. In this role, you will be an important member of the Privacy Framework, Policy & Governance team, helping drive awareness of key privacy training throughout the organization as a critical member of a new team. We expect this role to be an individual contributor.    

Essential Functions:

• Reporting to the Director, Policy Governance, and represent the Global Privacy Office (GPO) as a point of contact on all privacy training and awareness management, ensuring that materials, documentation, reflect relevant and compliant content with privacy laws, and Visa Privacy policy.

• Work closely on aligning with the Chief Data Officer’s (CDO) Data Policy governance team, data stewards, and other business functions to ensure business training and awareness requirements are embedded into Visa governance processes in a thoughtful and practical way, including developing and coordinating data-related documentation in close coordination with the Global Data Office (GDO).

• Responsible for managing training management and documentation while embedding key activities and communication paths across Visa Staff, in a well-organized and centralized manner.

• Managing and expanding upon the Visa Privacy Program document management.

• Supporting maintenance and implementation of revision schedule for privacy program documentation, including coordinating reviews and approvals of all documentation and trainings on identified revision cycles.

• Work closely with Privacy Legal team and other stakeholders to review new or modified laws and regulations to ensure privacy program documentation and training remains compliant with evolving privacy landscape.

• Work closely with other stakeholders within GPO to assist with other areas of the program as needed (e.g., privacy controls framework, privacy impact assessments, data subject rights, etc.).

• Actively learn and lend privacy expertise as it relates to data governance and privacy in projects across the organization.

• Consistently manage stakeholder expectations, engagement, and communications, to ensure delivery of the highest quality service, and solicit and act on feedback.

• Proactively identify opportunities and deliver improvements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Relevant experience includes privacy governance and/or privacy operations management and/ or privacy legal experience in a global entity
• Previous experience drafting and implementing training management activities
• Previous experience in drafting and implementing policies, standards, procedures
• Excellent verbal, written, presentation, and interpersonal communications skills
• Demonstrated ability to work with and support cross-functional project teams
• Versatility, ability to prioritize and handle a large number of matters, and ability to work effectively on a small team with significant workload
• Ability to successfully navigate environments with imperfect information, and to assess and predict second and third order impacts
• Ability to understand and document training requirements and dependencies
• Strong people skills with proven ability to build strong working relationships with internal clients at all levels of management and work on cross-functional teams on complex issues
• Strong presentation skills with proven ability to present in front of Global employees and Senior Leadership
• Strong project management and execution
• Strong attention to detail and focus on task completion is critical
• IAPP certification such as CIPM or similar

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.