Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Release Manager is responsible for driving various teams both internal and external and to deliver product development features to the market. This position is responsible for identifying product rollout requirements including infrastructure, security remediation, internal operations, external operations, training, etc., and then developing and executing against a project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and post production support. This position requires a strong program management familiarity with the challenges that typically confront technology projects like limited resources, conflicting priorities, scope creep, time slippage, etc., and that can work through these challenges, escalating when necessary, and only after exhausting options with internal and external stakeholders.

Essential Duties and Responsibilities

• Accountable for release planning, change control, reviews while managing risks “intelligently” and resolving challenges that impact release scope, quality, and schedules.

• Manage Deployment and Release windows (both Non-Production and Production environments).

• Manage Qualys remediation and patching for protecting Production environment from cyber attacks.

• Interfacing with various stakeholder’s day in and out for successful release to production.

• Facilitate discussion and conflict resolution

• Developing automation for release management

• Collaborating across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business Partners, internal staff and system integrators on a daily basis to ensure quality assurance is performed in alignment with global initiatives and requirements across the enterprise.

• Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology.

• Provide governance and technical guidance on software components registered for release vehicles. Need to have detail understanding of web applications, database, and infrastructure and configuration management to provide risk analysis on release provided to product team on business decisions.

• Drive implementation of tested system changes with global distributed teams to determine priorities, schedule new builds and releases, and maintain the environment

• Drives improvement opportunity session with senior stakeholders related to release management, configuration management, release engineering, environment management, and security management.

• Provides problem resolution support, specific to systems and server issues, identifies and resolves system and server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.

• Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.

• Develop and maintain a high degree of system knowledge of the products.

• Be a change agent, embracing new and innovative technology.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.