Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

We are seeking a talented Point of Sale Product Support Engineer with superb technical experience and customer facing skills. The position will provide technical certification and developmental support to point-of-sale API messages for product providers and payment gateways.  The Product Support Engineer will be responsible for meeting operational goals, driving issue resolution and exceeding customer expectations.  The position will be based at Visa’s offices in Austin, TX.

·       Perform technology partner card present/EMV payment transaction field level validation/testing for assigned projects to ensure data format accuracy per the relevant specifications and defined scope during the certification process.

·       Conduct project scoping, test script customization/distribution for assigned message level validation projects. 

·       Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues during the message level validation/testing process.

·       Interface with internal Regional/Product/System’s Architect teams and POS technology partners to provide excellent customer relations/support during the certification process.

·       Identify, document and communicate testing/validation results to Regional and POS technology partners.  Perform re-tests and regression testing as necessary through the validation/testing process. 

·       Generate weekly reports for regional, product and executive teams for all assigned projects to provide a high-level overview of project timelines, certification status, risks and identified issues/blockers.

·       Escalate issues to internal Regional, Systems Architect, Product Development, Product Management, and/or Operations teams and manage issue resolution.  

·       Perform network/system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production environment.

·       Communicate, monitor, and escalate known issues/tickets through resolution.

·       Build internal support-related tools documentation and create/edit/distribute customer communications.

·       Handle multiple assignments, appropriately prioritize work, and provide excellent written and verbal communication

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications:
· 2+ years of related work experience or a bachelor’s degree or an Advanced Degree (e.g. Masters, MBA, JD, MD) in Computer Science, MIS, EE, CE.

Preferred Qualifications:
· 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
· 3+ years of experience with card present payment or point-of-sale transaction technologies
· 2+ years of experience with the REST API testing in the payments industry.
· 2+ years of in-depth technical experience such as Tier 3 technical support.
· Strong teamwork skills and excellent collaboration skills with the ability to collaborate with inter-disciplinary groups.
· Strong written/verbal communication and excellent problems solving skills.
· Self-driven, flexible and self-motivated.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.