Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Technical Account Manager will be responsible for dedicated ongoing technical support of Cardinal's Enterprise-level book of business on both Merchant and Issuer customers. This role will be required to show an understanding of Cardinal product strategy and Vision and have the ability to drive execution of strategy by working in tandem with the sales, customer success, and support teams. The TAM will also act as Cardinal SME (tech sales, integration, support) for our customers.

What You'll Do:

• Act as the Cardinal SME for assigned book of business.
• For assigned accounts, create and maintain complete technical profile outlining how Customer has implemented Cardinal solutions (connection methods, flow diagrams, Customer environment, etc.)
• Function as a frontline technical resource for best practice and Customer questions
• Ensure incoming support inquiries are handled in timely fashion and with highest level of Customer Service
• Engage with Customer Support as a Customer advocate to ensure speedy resolution of customer issues
• Lead technical account expansion efforts (setting up new MIDs, coordinating/monitoring new traffic ramps, pilots, etc.)
• Assist assigned Customers with: -basic and advanced transaction research -questions regarding Cardinal's solutions and the authentication landscape in general -technical issues and inquiries
• Assist Customer Success team with: -performance/transaction monitoring and trending -QBR process -technical discussions and questions
• Engage with Solution Engineering & Product Management as the customer advocate on product roadmap discussions
• Maintain Salesforce database.
• Coordinate successful kickoff and start-up of new accounts along with Customer’s Project Managers, as required
• Keep management informed of critical issues, strategic opportunities, and issue status
• Prepare and present any required reports to requestor and management
• Strong relationship management and consultative selling skills with a demonstrated ability to establish, maintain, and deepen partnerships with customers, and identify and drive profitability within a portfolio

What we need you to have:

• Minimum of a Bachelor's degree in Business, Finance or Technology
• In lieu of degree, a high school diploma/equivalent with four or more years related experience and/or training or equivalent combination of education and experience will be considered
• 2+ years of successful technical support and/or relationship management experience
• Verbal and written fluency in English and Spanish
• High degree of proficiency in MS Office (Word, PowerPoint, Excel)
• Ability to work in a virtual environment while travelling (e.g., solid time management and organization skills).
• Developed information seeking skills and ability to communicate for results.
• Ability to read and troubleshoot transaction logs.
• Advanced knowledge of authentication and payment brand transaction flows.

What we would love for you to have:

• Fluency in Spanish
• Prior experience with Salesforce

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.