Visa Technology and Operations LLC is a Visa company. Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Role – Cybersecurity Engineer -IAM – Platform Engineering 

• Provide 24*7 support for multiple T0 mission-critical applications
• Partner with a global team of chief architects, Tech Lead, and SME to devise the best possible solution
• Assist in building break glass & zero downtime (ZDT) solution for T0 applications
• Perform Root Cause Analysis (RCA) for production issues, provide mitigation & remediation
• Innovate & automate to reduce the manual effort
• Improve system reliability by enhancing monitoring, alerting, and reporting
• Monitor system health and improve system resilience
• Support new global initiatives for T0 applications
• Own end to end resolution of end-user issues
• Plan and own CRQs (Changes)
• Patch & Upgrade lower and production environment
• Support failover and disaster recovery planning

Qualifications & Skill 

• Engineering Graduate (B.E. or B.Tech) from a reputed engineering college with 5+ years of industry experience
• 4+ Years of experience in System Engineering, Linux, and Windows administration
• 4+ Years of experience in supporting T0 applications in 24*7 model
• 4+ Years of experience with programming & scripting language such as Java, Unix Shell, Python, PowerShell, or Perl
• 4+ Years performing code deployments into a Linux environment
• 4+ Years of database development experience; Microsoft and/or Oracle
• 2+ Years assisting with disaster recovery planning
• Strong experience and understanding of network protocols, network security, firewall, load balancer
• Experience in CyberArk, CA xceedium, Citrix, Ekran is highly desired
• Good understanding of PKI infrastructure, encryption & decryption technologies
• Deep understanding of ITIL Processes
• Strong analytical and troubleshooting experience to restore the services at the earliest

Day to Day Responsibility 

• Perform analysis of incidents, including

• • Data analysis
  • Documentation of the root cause
  • Recommendations for remediation
• Experience in Incident Management, Change Management, and Problem Management
• Daily system health monitoring & reporting
• Ensuring platform team KPI & SLAs are maintained
• Drive security patching on production environment
• Service recovery: perform analysis, documentation, troubleshooting, recommendations, and remediation of any production issue
• Weekend / off business hours on-call support based on roster
• Write and optimize SQL queries and develop reports
• Assist with code deployments (design and test plan review)
• Perform disaster recovery and failover planning, testing, and production execution
• Perform maintenance and implementation of various enterprise Identity Management components like Identity Management, Access Management, Privileged Access Management
• Work closely with Management, Development Team, and the Quality Assurance team to communicate issues and proposed solutions
• Strong verbal and written communication skills; able to engage with peers, stakeholders, and customers to provide incident support
• Excellent organizational skills; able to work with a vast array of information and able to cope with rapidly changing information
• Work within a globally distributed team of IAM team members and customers; sometimes having to provide support outside of normal business hours and on weekends.