As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Our current HR Shared Services team provides support to Visa employees globally, primarily focused on processing data management and answering HR inquiries. The team is comprised of ~30 employees, primarily located in our hubs in Austin,Texas and Bangalore,India. The HR Associate in Singapore will support HR activities for the region and the site. This includes, but is not limited to, employee inquiries, issue resolution, record administration, document management, urgent exit process and other HR administration activities requiring onsite physical presence. In addition, this person will support the Analyst in Singapore during transitioning of work from HR Business Partners (HRBPs)/Centers of Expertise (COEs) as part of the enhancement of the HR Shared Services delivery model.

Essential Functions:

• Local support for the assisting the analyst in Singapore with documentation and SOPs

• First point of contact to handle any time zone sensitive requests/issues from employees and local HR that require local knowledge and physical presence.

• Responsible for overseeing local physical Record Retention policy for employee records including on-boarding, off-boarding, employee personal and employment data, mass data changes and employment adjustments and exit data

• Responsible for physical distribution of all Service Awards applicable to the AP region  

• Will support local HR day-to-day operations for the site requiring some local HR knowledge.

• Assists with local audit requests (external & internal to Visa) pertaining to employee records

• Adheres to the Visa  Code of Conduct and Mission and Value statement

• Have a fairly good understanding of Service Level agreements(SLAs), assignments & escalations

• Maintains confidentiality as it pertains to all HR and Payroll information

Required Qualifications:

• Bachelor’s Degree in Human Resources or Business Administration with 2 -3 years of progressive Human Resources experience

• Reasonable  knowledge of local HR processes and compliance

• Previous experience with creating SOPs and documentation

• Good customer service skills

• Ability to work on multiple systems at any given time

Preferred:

• Experience working in an HR Shared Services organization or similar environment

• Experience working using a case management system

• Workday experience a plus