Associate Financial Analyst - Collections

  • Lehi, UT, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa is seeking an Associate Financial Analyst on the collections team of CyberSource, a division of Visa. From time to time, this position will also assist with invoicing and accounting operations. Among other duties, this position’s daily responsibilities will include receiving, processing, and responding to customer billing and collections questions and requests. Resolving such requests will require the ability to learn and navigate through multiple systems and the ability to learn and follow published policies.

The ideal candidate will be able and willing to learn and assist with other team responsibilities: accounting, pricing updates, cash application, handling billing disputes, and preparing reports and analyses. This position requires the ability to learn quickly, to work independently, and to solve problems in a fast-paced, entrepreneurial environment. The ideal candidate must be able to work effectively with external clients and internal partners.


  • Assist with collections: contact customers by phone and email to request payment

  • Process requests from customers: answer billing and collections questions, provide invoice copies, and update account information

  • Assist with other aspects of the revenue process: prepare and send invoices, reconcile payments, address billing disputes, and resolve customer balances

  • Collaborate with internal and external parties

  • Perform special projects and ad hoc analyses as needed


Basic Qualifications:

  • Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

  • Associate’s or bachelor’s degree; business, finance, or accounting is preferred

  • Strong analytical and problem-solving skills

  • Strong interpersonal skills

  • Detail oriented

  • Able to work independently in a cross-functional environment

  • Comfortable working with a heavy volume of data

  • Able to perform under pressure with tight deadlines; accustomed to a fast-paced and often ambiguous environment

  • Able to contribute new ideas and solutions for current processes and to address business challenges

  • Strong organizational and project-management skills: plan, organize, and adapt within a multi-tasking environment

  • Able to simultaneously manage multiple issues and projects

  • Self-motivated

  • Willing to utilize and learn new technology to solve problems

  • Strong skills in Microsoft Excel

  • Experience working in an e-commerce environment with an understanding of payment industry is a plus

Additional Information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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