Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Major Responsibilities:
  
The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.  We support critical applications and ensure the stability of other important applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.

We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group. Experience with software development and application support is required as well as configuring, and troubleshooting software applications, systems, databases and associated devices. In addition to delivering technically, you will be expected to lead by example, be self-motivated, and have excellent interpersonal communication skills.

Minimum Qualifications

• BS in Computer Science or related degree from an accredited university and 5+ years of experience in Software Development or MS in Computer Science or related degree from an accredited university and 3+ years of experience in Software Development
• 5 years of experience programming in Microsoft Visual Studio .Net, C#.Net, &
• 5 years of experience working with Microsoft SQL Server 2005/2008 Database, Reporting Services and Analysis Services
• 1 years of experience working in 24*7 environments
• 1 years of experience in scripting against windows i.e. PowerShell, VB
• 1 year of experience with building tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups
• 1 year of experience with SOA principles and Web Services technologies - XML, SOAP, WCF, RESTful
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
• Thorough knowledge of Microsoft Windows 2003/2008 & IIS 7/8.
• Must be willing to work night shift hours for this role

Preferred Qualifications

• Experience in OO design and design patterns
• Experience with Payment and/or Credit Card processing
• Experience with performance tuning and memory leak detection
• Experience with Middleware components - MSMQ and WebSphere MQ

Work Hours

• This is a 24x7 rotating 12-hour shift alternating 3 days on, 2 days off, 2 days on, 3 days off.
• This is a night shift position 
• Incumbent must make themselves available onsite during core business hours 

Additional Information

Essential Duties:

• Level 2 Application Support for applications and services at Visa
• Change, Incident and Problem management according to Visa guidelines
• Participate in change planning, deployment and review
• Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts
• Determine root cause of issues and document it in the appropriate system
• Project management for Information Technology initiatives Participate in on call rotation as assigned by manager
• Facilitate and attend meetings for Business and Information Technology initiatives
• Write and maintain programs and scripts to achieve Information Technology objectives
• Provide 24/7 support as needed and work with offshore teams to facilitate around the clock support for applications and services

Work Hours

This position requires the incumbent to be available during core business hours.

 Mental/Physical Requirements

 This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.