As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Position Summary

The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps from capital investment planning to the delivery of solution for applications across the Client Support Services organization.  The Sr. Project Manager will be responsible for managing programs/projects from funding through delivery by utilizing the standard project management fundamentals.

Job Description

Responsibilities:

• Provide partnership and strategic advisory support to organizations within Client Support Services

• Ability to be an effective liaison between the Client Support Services business leaders, internal technology development and outsourced partners

• Drive operating efficiency through initiatives that produce innovative solutions for optimizing operational tools used by Client Support Services (reduced cost of ownership/usage, highest return for investment)  

• Support the strategy and technology investment roadmap needs for Client Support Services

• Support the Client Support Services Programs/Projects from funding request and definition through end user delivery. This includes justification, initiation, requirement definition, detailed project planning, financial oversight, risk identification and management, project execution and control, reporting, project closure, and end user service activation

• Effectively manage portfolio of multiple, multi-year development projects with joint accountability to scope, schedule and cost

Basic Qualifications

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• Bachelor´s Degree or a minimum of 5 years of work experience

• Expertise in requirements documenting, application development, and project management methodology

• Strong project management background, Certified Project Management (PMP) preferred but not required

• Proven financial acumen

• Demonstrated success working in a collaborative environment

• Superior written and oral communication skills

• Able to effect change through influence and partnership

• Strong time management skills

• Driven individual capable of managing manage workload with minimal oversight

Work Hours:  - Incumbent must make themselves available during core business hours which are typically 8am-5pm but may require working hours outside of this to accommodate working within multiple time zones.

Travel Requirements:  This position requires the incumbent to travel for work approximately 10% of the time.

Mental/Physical Requirements:  This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position does not offer sponsorship or relocation assistance.  

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

All your information will be kept confidential according to EEO guidelines.