Director, Investigations - Business Conduct Office (Ethics and Compliance)

  • Foster City, CA, USA
  • Full-time

Company Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

The Business Conduct Office (BCO) is an integral part of Visa's global legal and compliance team.  The Business Conduct Office provides global oversight for the Visa Code of Business Conduct & Ethics (the "Code"), Visa's Compliance Hotline and online compliance reporting system, conducts investigations, provides general compliance counsel to various areas of the Visa business, and provides oversight for related policies (such as Conflicts of Interest and Non-Retaliation).

Job Description

The Director of Business Conduct will lead and support investigations related to alleged violations of Visa policy or law and providing metrics/reporting to the head of the Business Conduct Office and executive leadership. In addition, the Director will be expected to work collaboratively across multiple functions at Visa such as Legal, Compliance, Human Resources, Employee Relations, Internal Audit, Sourcing, Cyber Security and Finance.

Visa promotes an ethical culture and provides employees and outside partners with safe and confidential channels to report concerns. This position requires proactive day-to-day management of the global investigation process, the Compliance Hotline as well as conducting due diligence and statistical analysis on misconduct matters in an effort to identify trends and mitigate risks.

This position is a direct report to Visa’s Sr. Director- Head of Business Conduct office and is an Individual Contributor role.

Job Responsibilities

  • Lead investigations of alleged misconduct, both financial (such as Conflict of Interest, Travel and Expense, vendor kickback, etc.) and HR – related (Harassment and Discrimination, retaliation, HR violation of code, etc.)
  • Assume responsibility for all phases of the investigation life cycle, including intake, background research, witness/subject interviews, writing summary report, presentation of findings to stakeholders for resolution of substantiated matters, and debrief meetings with leadership
  • Conduct trend analysis, track and report case metrics (including intake, alleged violations, discipline, etc.) and summarize results for internal reporting purposes (monthly and quarterly)
  • Travel approximately 10% of the time to support the Business Conduct Office
  • Provide support for annual policy review and updates  


  • B.S., B.A. with at least 5 to 8 years of relevant work experience with an emphasis on legal/compliance/investigations 
  • Preferred qualifications – J.D, CPA or CFE, Employment Law experience 
  • Experience conducting corporate internal investigations including intake, investigation, resolution and summary reports 
  • Excellent verbal and written communication skills 
  • Excellent data analytic skills  
  • Proactive, highly responsive, sensitive to confidentiality concerns, ability to empathize while maintaining professional objectivity, collaborative in close team environment, diplomatic, and flexible in adapting to occasional changes in case priorities
  • Proficient with database and case management systems and tools 
  • Experience drafting, updating and implementing compliance-related policies 
  • Ability to work independently and use good judgment while also collaborating frequently with BCO team members and others in Legal/Compliance/HR
  • Facilitate development and analysis of case-related metrics and statistics


Additional Information

All your information will be kept confidential according to EEO guidelines.

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