Version 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next 5 years. We are 12 years a Best Workplace in Ireland (GPTW 1st place), 5 in the UK (GPTW 5th place) and 1 in India (GPTW 1st place).

We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people.

We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels.

• No 1 Best place to work in Ireland #GPTW2023 !!
• 5th Best Large Workplace in the UK #GPTW2023!!
• No 1 Best place to work in India #GPTW2023 !!
• 10th place in Glassdoor Top 50 UK companies
• UK & Ireland’s premier Oracle, Microsoft & AWS partner
• Market leader in Oracle ERP and Cloud Applications
• Consulting, implementation and support services
• 3000 strong,€255m/ £220m revenue business

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

We are seeking a highly motivated individual, with a true customer-centric mindset to join our team as a Knowledge Manager. You will be responsible for the global IT Service Management (ITSM) Knowledge Management (KM) process framework that our Aspire Managed Service customers and Version 1 colleagues will leverage. You will ensure the continual service improvement (CSI) of Knowledge Management-related procedures, KPIs, policies, tooling, and documentation.

You will have a deep understanding of knowledge management practices and ensure the process of collecting, reviewing, approving, and grouping solution articles in the Knowledge Management System is performed effectively. 

Responsibilities

• Design, build, deliver and improve Knowledge Management for the Version 1 business and its customers.
• Promote a culture of knowledge sharing within the Aspire Managed Service organisation.
• Define and maintain Version 1’s Knowledge Management standards.
• Assure the quality, currency, and adherence to standards of the material stored in the knowledgebase (KB)
• Integrate KM with our ITIL practices
• Maintain KB task queues, assuring those requests for new articles, article reviews and article retirements are being actioned in a timely manner, and that backlogs are kept to a level agreed with the business.
• Define industry standard KPIs that inform the Version 1 business of the success of the process, as well as show opportunities to improve the process.
• Deliver regular reporting and analysis of the Knowledge Management process.
• Train and educate Version 1 colleagues in the principles of KM and the standards that should be adhered to.

• Bachelor’s degree in computer science or related field.
• 2/3 Years Knowledge Management experience
• Knowledge Management Certification (e.g. KCS, CKM or similar)

Essential Skills

• Written and spoken English to native speaker standard
• Proficiency in the use of KM software
• Proficiency in the use of ITSM software such as Service Now
• Knowledge article and template authoring, review and editing

Preferred Skills

• Experience of KCS methodology
• ITIL v3/4 Certification