Technical Support Engineer

  • Beijing, China
  • Full-time
  • Verisk Business: AIR Worldwide

Company Description

AIR Worldwide (AIR), a Verisk business, provides risk modeling solutions that make individuals, businesses, and society more resilient to extreme events. In 1987, AIR Worldwide founded the catastrophe modeling industry and today models the risk from natural catastrophes, terrorism, pandemics, casualty catastrophes, and cyber attacks, globally. Insurance, reinsurance, financial, corporate, and government clients rely on AIR’s advanced science, software, and consulting services for catastrophe risk management, insurance-linked securities, site-specific engineering analyses, and agricultural risk management. AIR Worldwide, is headquartered in Boston with additional offices in North America, Europe, and Asia. To learn more about AIR, please visit us at: www.air-worldwide.com. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

 Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.  

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

Job Description

职位描述:

技术服务专员主要负责客户安装中的技术执行,并为公司内部和外部的技术问题提供支持。你将与其他面向客户的团队协作,确保客户运行AIR 解决方案,并负责在 AIR 客户端环境中成功部署新产品版本。你将负责处理 AIR 产品的安装测试。你也将有机会使用各类令人兴奋的新技术,例如微软 HPC、微软 SQL,VMware 和 AWS,并在协助 AIR 产品的安装和测试的过程中,成为率先测试并确保所有 AIR 产品与最新技术无缝对接的人员之一。你将与多个部门合作,确保安装和部署工作的成功执行。

你必须具备独立处理复杂问题的能力,在分析复杂问题情况时需要对各种因素进行深入评估。你将在特定的项目/团队中代表本公司,直接面向客户或通过客户服务经理对接工作。

职责(包括但不限于以下所列职责):

·       通过电话和电子邮件向使用AIR 软件的内部和外部客户提供一线技术支持

·       确保正确定义所有执行要求并将之转换为系统配置

·       检测、诊断和解决执行过程中的问题

·       维护检查表文件,以确保高效执行和部署

·       识别客户问题并与内部团队合作,制定解决问题的策略

·       通过提供有效反馈和与客户沟通的策略(包括解决未决问题的日期),保持沟通渠道畅通

·       测试和配置系统以复制客户端环境

·       以知识库技术说明和文章的形式记录知识

·       分配的其他职责

Qualifications

资历要求:

  •  在部署、应用支持或技术支持方面有 2-5 年的技术经验,并具有客户端对接的良好技术储备
  • 具有微软 SQL 服务器的基本知识
  • 熟练掌握使用微软Windows系统的电脑技能
  • 较强的解决问题能力
  • 注重细节
  •  优秀的沟通和人际交往能力,能与所有技术利益相关者,包括员工、客户和潜在客户进行互动
  • 对 Installshield、 PowerShell、 VMware、微软 HPC、 AWS 有一定了解者优先
  • 具备保险知识者优先
  • 必须具备英语语言技能

学历要求:

·       信息技术、计算机科学学士学位或同等学历

#LI-SM

Additional Information

职位优势

·       国际工作环境及与跨国企业办公室之间的工作交流

·       发展机会

·       灵活的工作时间

·       精彩的公司活动

 

Privacy Policy