AIR Worldwide (AIR), a Verisk business, provides risk modeling solutions that make individuals, businesses, and society more resilient to extreme events. In 1987, AIR Worldwide founded the catastrophe modeling industry and today models the risk from natural catastrophes, terrorism, pandemics, casualty catastrophes, and cyber attacks, globally. Insurance, reinsurance, financial, corporate, and government clients rely on AIR’s advanced science, software, and consulting services for catastrophe risk management, insurance-linked securities, site-specific engineering analyses, and agricultural risk management. AIR Worldwide, is headquartered in Boston with additional offices in North America, Europe, and Asia. To learn more about AIR, please visit us at: www.air-worldwide.com. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

 Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.  

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.  We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. 

Do you have a passion for developing information in technical writing & user experience; Do you want to help the most advanced insurance and reinsurance companies get most value from our products and models? If so, AIR has an outstanding opportunity for you!

The Documentation Group Manager will define and lead the development of software and model documentation groups to serve the diverse needs of our clients. The successful candidate will have demonstrated experience in leading teams writing technical documents using the DITA framework. Technical documentation writing teams include a group of technical writers that develop, plan, and deliver white papers, online help, reference manuals and scientific model documentation. 

You should have the ability to define a vision and make it a reality. You will manage highly effective teams delivering product and model documentation in lockstep with product releases. You will inspire and lead teams of Technical Writers through the complete product discovery to delivery life cycle.  You will collaborate with teams across the globe as part of the job.

Day to Day Responsibilities of the Role

·       Drive strategy for technical documentation with a focus on customer experience.

·       Deliver content including driving project plans and team leads to deliver best-in-class artifacts in accordance with product release schedules.

·       Manage Team Leads, coaching and mentoring them on various aspects of their jobs, including prioritization, constructive feedback, resource planning, data driven decisions, etc.

·       Champion a high level of creativity and innovation as well as inspire a cross disciplinary team with loyalty, commitment, and quality of delivery.

·       Build strong relationships working collaboratively with Product and Marketing teams across the organization to ensure that all content developed is in sync with product best practices, branding guidelines, use case models, and presentation techniques.

·       Collaborate and drive best practices across all technical writing teams to share knowledge and avoid duplicating efforts. In some cases, collaborate across Verisk organization.

·       Review content on a regular basis and provide feedback on progress, adherence to standards, and overall completeness with respect to release schedules.

·       Guide teams toward ongoing improvements by using client feedback, data, metrics, usability study findings and analytics. Be a passionate advocate for the user. Deliver data driven solutions to incorporate customer insights into the design process. Work closely with product management and development teams to shape feature development and influence future roadmap direction based on research and customer insights.

·       Coordinate creating consistent monthly status for all teams for presentation to stakeholders and senior leadership.

·       Communicate ideas and concepts clearly and concisely, while also being open to receiving feedback and direction as needed. Help clearly explain the decision-making process.

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·       10+ years of experience working with technical content within software development organizations, specifically the enterprise software space, prior experience managing a documentation team

·       Experience with enterprise content planning, development, and delivery with complex products and fast-paced release cycles

·       Experience leading people and teams to achieve goals under strict deadlines

·       Excellent interpersonal skills and record of building relationships with stakeholders to support successful content outcomes, including research, product management, development, quality assurance, support, and marketing

·       Knowledge of Agile development methodologies such as SCRUM, understanding of scaled agile development process a plus

·       Skilled in technical writing methodologies such as topic based writing, single sourcing

·       Experience with oXygen Author/Editor (or analogous DITA/XML editor), TFS, Axure are a plus

·       BS or MS Degree in Technical Writing

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

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