Vericast is a premier marketing solutions company that accelerates profitable revenue growth for thousands of businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.  Its major business units, Valassis, Harland Clarke, Save.com, and QuickPivot are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.  For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

Position Summary
Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.

Key Duties / Responsibilities

• Ability to engage and effectively communicate with Spanish or English speaking clients and customers
• Responsibilities for inbound or outbound call segment applies based on individual assignment.
• Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
• Entering & processing orders
• Processing cancel/change requests
• Requesting reprints/credits
• Ensuring security and privacy of customer's information
• Providing education and support regarding products and services
• Probing to identify needs
• Acts/offers appropriate products, services, and solutions to meet customer needs
• Utilizes available resources appropriately to accurately enter data and service the customers
• Ensures appropriate follow-through steps are completed for each call
• Maintains complete and accurate records of all call activity as required
• Makes outbound calls to achieve the goals of assigned call segment
• Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
• Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
• Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion
• Works within a team environment supporting both team objectives and overall Center objectives
• Monitoring of individual performance tracking data and provides input for Individual Development Plans

Communication & Contacts Required

• Clients and customers

Education & Knowledge Required

• HS Diploma/GED required
• Spanish and English language skills - highly proficient

Experience / Skills / Abilities Required

• Minimum 0-2 years
• Previous customer service, banking or retail experience helpful
• Closing sales and/or generating qualified leads preferred
• Multitask ability
• Detail oriented
• Good communication and interpersonal skills
• Basic computer skills
• Ability to learn required information and ongoing training

Vericast, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting [email protected].

Education & Knowledge Required

• HS Diploma/GED required
• Spanish language skills - highly proficient

All your information will be kept confidential according to EEO guidelines.