At HRV, we believe everyone deserves to love the feeling of coming home.

Since 2003, we've helped over 500,000 Kiwis enjoy warmer, drier, healthier homes through our full range of whole-home solutions – including Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Charging. As part of Vector Limited since 2017, we have the backing of a company transforming the energy sector.

About the Role:

We’re on the lookout for a customer-focused Administrator to join our friendly and professional Shared Services team on a 6-month fixed term contract covering maternity leave.

Based in Auckland, this full-time role (Monday to Friday) offers flexibility to help you balance work and life, while contributing to a high-performing and supportive team.

What You’ll Be Doing:

In this varied and fast-paced role, your responsibilities will include:

• Overseeing invoicing and revenue reporting for our Commercial division

• Managing warranty claims

• Supporting month-end processes and commercial reporting

• Maintaining accurate CRM and NAV records

• Processing external vendor and contractor purchase orders

• Assisting with customer queries and supporting credit control

• Providing support to sales teams and booking external contractors

• Processing credits and weekly refund batches

• Escalating customer service issues to the appropriate teams

• Backing up daily reporting tasks

• Assisting the Shared Services booking team as needed

What We’re Looking For:

To thrive in this role, you’ll bring:

• Strong problem-solving skills and a proactive mindset

• Friendly, reliable nature with an excellent phone manner

• Exceptional communication skills – both written and verbal

• Ability to prioritise, multitask, and stay organised

• High attention to detail and accuracy

• A positive attitude and a commitment to health and safety

• Competency in Microsoft Office (Excel and Word)

• Experience with Microsoft Dynamics CRM is preferred but not essential

Why HRV?:

At HRV, we value our team of over 200 staff and are committed to helping you grow. You'll enjoy:

• A competitive salary

• A supportive, inclusive, and respectful work environment

• Opportunities to make a real difference through meaningful work

We’re proud of our diverse workforce and are committed to building a team that reflects the communities we serve. We welcome applications from all backgrounds, and we celebrate different perspectives and experiences.

Please note: Applicants must have the legal right to work in New Zealand. Finalists will be required to undergo pre-employment drug and alcohol testing and background checks.

To learn more about us, visit www.hrv.co.nz.