Upwork Managed Services (https://www.upwork.com/enterprise/managed-services) is seeking a dynamic and detail-oriented Communications Generalist to provide services to a client who is a global leader in the power technologies industry. This role is pivotal in driving process improvement initiatives and ensuring compliance with internal requirements and policies. The successful candidate will be embedded within the creative design team, playing a crucial role in business process management and continuous improvement activities.

Key Responsibilities:

• Project Coordination:
  • Coordinate and manage project timelines, deliverables, and resources.
  • Facilitate communication and collaboration among team members and stakeholders.
• Process Improvement:
  • Support in identifying opportunities for process enhancements within the design team process.
  • Collaborate with team members to streamline workflows and improve efficiency.
  • Provide support in training the design team on compliance and process improvement initiatives.
• Reporting:
  • Prepare detailed reports on audit findings and process improvements for senior management.
• Continuous Improvement:
  • Support continuous improvement activities within the team.
  • Gather feedback and data to identify areas for improvement.

Day-to-day tasks:

• Logging and proper tagging of all requests in the Project tracker (daily)
• Creation of monthly reports from the Design Request Form
• Tracking of agency related data (PO numbers, CEs, contracts)
• Support in the creation and maintenance of Business Process Management (BPM) related assets
• Maintenance of planners (moving, tagging and closing requests) and file management system
• Join stakeholder calls or organize team meeting agenda related to the tasks above.

• Bachelor’s degree in Business Administration, Project Management, Communications or a related field.
• Proven experience in account management in advertising/marketing/design agency setting, project coordination, process improvement, and compliance management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills in English language.
• Ability to work effectively within a creative team environment.
• Proficiency in project management tools and software.

Preferred Skills:

• Possesses a strong command of Microsoft Excel’s features and functions. Can efficiently create and manipulate spreadsheets, perform data analysis, and automate tasks using formulas and macros.
• Experience in the communications or design industry and understands creative workflow.
• Knowledge of business process management methodologies.
• Familiarity with Office 365 environment
• Certification in project management