#694- Chinese speaking M365 Technical Advisor
- Contract
Company Description
Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.
One of our clients; an American multinational technology company, is in search of an Chinese speaking M365 Technical Advisor.
We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor – Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products. This position requires 40 hours availability per week (Monday-Friday) either from 1 AM-9 AM UTC.
The Microsoft 365 Technical Support Advisor – Engineer will also provide technical support and advice to our customers and help them with the New Product Playbook.
The ideal candidate will have a strong technical background in Microsoft 365 products and services, as well as excellent communication and problem-solving skills. Also, written skills are a must.
Job Description
What You'll Do:
● Track information on DfM and ADO (Azure DevOps) and manage customer
cases based on their severity.
● Handle critical cases with 24x7 monitoring, working closely with a team of
engineers.
● Drive customer satisfaction and insights, making them our key performance
indicators.
● Gather insights, identify bugs, propose feature improvements, and contribute to
guidelines, wiki links, FAQs, and readiness documentation for new products.
● Provide top-notch technical support and advice to customers using the New
Product Playbook.
Qualifications
What You'll Bring:
● Strong technical expertise in Microsoft 365 identity, including licensing, group
management, MDM strategies, Hybrid Azure AD, AD Premium, and EMS
features.
● Deep understanding of Graph and security fundamentals
● Ability to effectively communicate and collaborate with Premier, S500, and VIP
customers
● Experience working with Microsoft stakeholders, TA, and CSAM
● Experience in Case handling with experience in DFM
● Ability to work as a Quality evaluator and provide soft skills training.
● Analytical thinker and problem solver.
● Excellent communication and collaboration skills.
Device Specifications:
● Computer that is not joined to another company’s domain, neither managed by
any remote management – inventory systems or tools
● Windows 10 Pro (latest updates installed)
● Minimum of 8 GB Ram (16 is recommended)
● Core i3 processor (i5 is recommended)
● Minimum of 256GB Hard disk (256 SSD is recommended)
● LAN (local access network) required
● For security requirements, freelancers will not connect to the provided systems
and tools using WiFi.
● A minimum of 10 Mbps Internet connection with equal download & upload speed
(20 Mbps is recommended)
● No 3rd-party antivirus software installed
● Microphone/headset with background noise canceling (not a phone headset)
● Webcam, preferably compatible with Windows Hello Technology
Why Choose Us:
● We value diligence and teamwork. Collaborate with subject matter experts and
the team to ensure timely and effective case resolution.
● Be a part of innovation and customer satisfaction to various large organizations.
Additional Information
Why join the team?
Work with a fortune 500 company
Join a community of passionate technical experts
Work with futuristic M365 products