UP Education is a leading Australasian education group delivering foundation, vocational, and higher education to domestic and international students. Driven by a belief in the transformative power of education, we empower students to reach their potential through the dedication of our diverse and passionate people, while fostering a culture of continuous learning and professional growth.

To find out more about us, please visit https://www.up.education/ 

• Permanent, Full-time | Ponsonby location (hybrid working available)
• Travel to Australia may be required at certain stages of the project lifecycle

As our ICT Business Analyst, you'll bridge the gap between business and technology by identifying improvement opportunities, analysing business processes, and delivering practical solutions that enhance operational efficiency and support strategic objectives.

Key Responsibilities

• Business Analysis & Requirements Management: Gather, analyse and document business requirements, translating stakeholder needs into clear user stories and practical solutions aligned with business objectives.
• Process Analysis & Improvement: Review and redesign business processes, identifying opportunities to improve efficiency, enhance user experience and support future-state operations.
• Stakeholder Engagement & Collaboration: Partner with stakeholders across the business and technology teams to facilitate workshops, build strong relationships and ensure successful project outcomes.
• Solution Support & Delivery: Support solution design, testing and implementation by providing business context, validating outcomes and ensuring solutions meet business requirements.
• Governance, Documentation & Continuous Improvement: Maintain high-quality documentation, ensure adherence to business analysis standards, and contribute to continuous improvement of processes, tools and ways of working.

We are seeking an experienced Business Analyst with a strong background in technology projects, process documentation and user stories. Self-managing and outcome-focused, with strong analytical, communication, and stakeholder collaboration skills.

Essential

• 3+ years’ experience in business/operations analysis within technology initiatives, with strong understanding of end-to-end business processes.
• Proven ability to produce requirements, process documentation and user stories using BA tools, supported by strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement skills, with the ability to work collaboratively under pressure, manage priorities, and operate in a self-directed, outcome-focused manner.

Desirable

• Experience in the Australian or New Zealand education sector, including exposure to process blueprints and process re-engineering.
• Experience supporting change initiatives and an understanding of financial processes.

Why work with us

• Salary is aligned to experience & reviewed annually
• Supportive team environment with ongoing commitment to your training and development
• Fantastic opportunity to be part of an energising team and growing company

*The advert will close on 19/7/26.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.