New Zealand Tertiary College (NZTC) provides high quality education to early childhood, primary/secondary teaching, and healthcare students in New Zealand and around the world. NZTC has been providing comprehensive and professional study programs to enable our students to excel in their chosen fields. We are committed to enabling our students’ access to outstanding education offered via flexible technology-enhanced modes of learning that support lifelong learning journeys

To learn more about us, please visit https://www.nztertiarycollege.ac.nz/

Student Support Team Member 
Location: Wellington 
Full-time | Permanent | Hybrid

About the Role:

As part of the Student Support Team, you will play a key role in supporting all our students while ensuring NZTC’s highly reputable profile is continually raised nationally and internationally.     

Key responsibilities include:  

• Student Support: Offer individualized support, including managing support calls, responding to queries promptly, guiding students to internal & external resources; manage emergency processes for international students, ensure they meet course requirements, and assist with international tutorials.  

• Administrative Services: Maintain student records, handle requests such as withdrawals, and provide necessary administrative support related to student programmes.  

• Programme and Enrolment Support: Assist with student enrolment processes, including interviews and health follow-ups, and support students through Board of Studies procedures.  

• Communication: Communicate effectively with students and college staff, handle student feedback, support the documentation for the ‘Code’, and promote NZTC services as needed.  

 This role will be hybrid with some days WFH and some days on campus.

About You:

The Student Support team is looking for a self-motivated and organised individual, who is a team player, people oriented and has strong verbal and written communication skills. The ideal candidate will have prior experience or be able to learn a range of student management systems and be confident in responding to student enquiry phone calls and undertaking interviews with applicants.  

Key Requirements 

• Ideally 1-2 years’ experience in student services / administrative role  

• Excellent verbal and written communication skills  

• Strong customer focus and administrative skills   

• Able to work independently and make decisions under minimal supervision.  

• Ability to handle confidential information with discretion, as appropriate. 

• Strong organizational skills, problem-solving skills and attention to detail.  

• Proficiency is MS Office Suite of applications 

• Experience using Student Management Systems highly advantageous 

Why work with us 

• Be part of a respected institution shaping the future of education in New Zealand. 

• Be a key part of a college team within an innovative, values-based organization 

• Work in a collaborative environment.  

• Wonderful opportunity to advance your career 

Our application process:   

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role. 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.