About AE 

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. 

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals. 

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us. 

About the role:

As an Academic Student Support Officer, your primary roles are but not limited to assisting students with their academic needs ranging from developing academic skills to academic communication requirements and processing Academic Misconduct cases according to AE policy and procedures. You will collaborate closely with your allocated program/Course Coordinators and teaching staff to address and fulfill the students’ academic needs such as providing workshops to students and classes about academic skills.

Academic Support Officer is responsible for: 

• Providing workshops to students to enhance their awareness of academic integrity and to improve their academic skills.
• Processing Academic Misconduct cases according to AE policy and procedures.
• Attending Academic Support team meetings and reporting to the Academic Support Team Leader.
• Being able to work individually and as a team member to achieve the Academic Support Team goals.
• Referring students to relevant internal support services.
• Working with and assisting other Academic Support team members when needed.
• Participating in the Academic Support Services quality improvement processes including responding to student and staff’s evaluation and feedback.
• Providing data and metrics to the Academic Support Team Leader for required reporting on academic support services including face-to-face support, online support, workshops delivered and assessments of breaches of academic integrity.
• Upon referral from Course Coordinators, assessing student’s academic needs and devising learning plans to support them in achieving their study goals.
• Monitoring study progress of students-at-risk due to their poor academic skills when Course Coordinators refer them to you.
• Ensuring students meet the requirements outlined in their study plans by the due dates when they are referred to you.
• Adhering to all regulatory requirements as well as Acknowledge Education policies and procedures.

About you:

As the chosen candidate, it is anticipated that you will:

• establish strong connections with staff and students of the Acknowledge Education community.  
• be able to work toward the goals on a fast pace from time to time when required.
• be good at prioritizing and time management.
• be able to follow related policies and procedures when assisting students and process Academic Misconduct cases.
• be able to improve teaching methods and willing to use technology or other innovative strategies for teaching, learning and engaging students.
• demonstrate teamwork skills and abilities, and willingness to contribute to professional collaborations and academic administration.
• have previous experience working with students from culturally and linguistically diverse backgrounds.
• be able to effectively communicate both orally and in writing with students and staff
• be efficient in Word, Power Point and Excel.

Other desirable qualities:

• Master’s degree in TESOL, Education or equivalent.
• Relevant tertiary teaching experience or academic support with a track record of demonstrable teaching achievements and positive results.
• Recent work practice experience and an understanding of theory and practice of teaching and learning and academic integrity.
• Ability to learn quickly how to use learning and management tools and platforms such as Moodle, Mesh.

Why join AE 

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it. 

• Opportunities to grow within the organisation 
• $1,500 annual professional development allowance 
• Incredibly committed and supportive team of student-centric professionals 
• Health insurance discounts through Bupa 
• Be part of a fast-moving, agile private provider where decisions turn into action quickly 
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/ 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.