The Australian Institute of Professional Counsellors (AIPC) is a leading national provider of counselling education, with over 30 years of experience supporting students to build meaningful careers in counselling and community services. We deliver flexible, accessible training across Australia, combining practical, industry-relevant education with a strong student-first approach.

Reporting to the Head of Student Recruitment, the Branch Manager is responsible for implementing strategic directions within the region and overseeing day-to-day services of the group within the locations in the region.

Key responsibilities will include but are not limited to:
 

• Lead and manage branch operations, staff, and service delivery across the region.
• Drive business development, sales growth, and the introduction of new courses/services.
• Ensure compliance with policies, accreditation, and quality standards, implementing improvements.
• Oversee HR functions including recruitment, training, performance management, and staff development.
• Deliver reporting, financial oversight, and stakeholder engagement to support organisational goals
• Co-operation with lawful directions as given from time to time by the CEO or other supervisor or person holding authority to give such directions.
• Co-operation with the UP Education Group Policies, AIPC staff Code of Conduct and the Policies & Procedures Manual.

• 5+ years’ experience in service delivery leadership or team management
• Proven track record in business growth, client acquisition, and achieving results
• Strong ability to implement, manage, and improve services and programs
• Excellent communication, interpersonal, negotiation, and conflict resolution skills
• Customer-focused with strong problem-solving skills and a collaborative work ethic
• Working with Children Check (Employee) or state equivalent

Why Join AIPC?

• Make a real impact in the lives of future counsellors
• Supportive team environment with structured onboarding
• Permanent full-time role with growth opportunities
• Work for a trusted education provider with a national presence
• $110,000 base + super. Up to $15,000 incentive (if enrollment budgets are met)

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.