UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union or Non-Union: Non-Union
New or Replacement: New
Site: Toronto General Hospital & Toronto Western Hospital
Department: Sprott Centre for Quality & Safety, Sprott Surgery
Reports to: Director, Surgical Transformation & Quality
Wage Range: $52.89 - $66.12 per hour.
Hours: 37.5 Hours per Week
Status: Permanent Full Time
Closing Date: July 9, 2026

Job Summary

The Manager, Surgical Quality Improvement and Patient Safety is a critical leadership position within the Sprott Department of Surgery, responsible for advancing a comprehensive surgical quality improvement strategy across all surgical divisions and departments at UHN. This role also provides support in overseeing patient safety and associated committees for the Sprott Program in partnership with the Clinical Director and Program Medical Director.  Sprott Program includes: the Operating Room (OR), perioperative services, procedural areas, and four inpatient units, ensuring a coordinated and system-wide approach to quality and safety.

Reporting as a key leader in quality and safety excellence, the Manager leads a specialized team of Surgical Clinical Reviewers (3) and a Quality Improvement/Data Coordinator (1) who are responsible for the collection, analysis, and interpretation of meaningful clinical data. This work informs evidence-based quality improvement initiatives, supports participation in the American College of Surgeons National Surgical Quality Improvement Program (NSQIP), and drives measurable improvements in patient outcomes, clinical performance, and surgical care delivery.

The role is instrumental in leading the Sprott Centre for Quality and Safety Collaborative, fostering a culture of continuous improvement and strengthening partnerships across clinical, operational, and administrative teams across the Sprott Department of Surgery. The Manager provides executional and implementation leadership for high-profile, high-impact quality and patient safety projects, translating data into action and effectively driving large-scale organizational change. Through collaboration with physicians, clinical leaders, and point of care teams, the Manager identifies opportunities to improve quality of care and patient outcomes.

In addition, the Manager supports the strategic planning, implementation, and monitoring of annual quality and patient safety priorities, provides administrative leadership and oversight to the Sprott Program Quality of Care Committee, and ensures robust governance, accountability, and reporting structures are in place. By proactively identifying risks, monitoring performance indicators, and championing best practices, this role plays a pivotal part in advancing a culture of safety and achieving the highest standards reliability, reduced harm and enhanced patient experience.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and manage a team of Surgical Clinical Reviewers and a Quality Improvement & Data Coordinator
• Oversee daily operations, resource allocation, and fiscal accountability
• Champion quality improvement (QI) capacity building across Sprott

Quality Improvement & Patient Safety

• Design, lead, and implement quality improvement initiatives across surgical services (project management and execution)
• Partner with leadership to oversee the Sprott Program Quality of Care Committee (QCC)
• Strengthen processes related to serious safety event review, recommendations, and follow-through
• Identify opportunities to improve clinical outcomes and patient experience

Data Analysis & Reporting

• Oversee collection, analysis, and interpretation of clinical quality data
• Monitor key performance indicators and quality metrics
• Develop reports, dashboards, briefings, and presentations for senior leadership

Governance & Committees

• Lead and support key committees (e.g., Sprott Centre for Quality & Safety Collaborative, QCC)
• Develop agendas, presentations, minutes, and governance frameworks
• Ensure strong accountability, reporting, and alignment with organizational priorities

Strategic Planning & Operations

• Contribute to short- and long-term planning aligned with UHN Surgery Strategic Action Plan
• Develop and implement operational policies and procedures
• Monitor progress and performance against goals and targets

Key Competencies

• Strong leadership and team development skills
• Expertise in quality improvement methodologies and healthcare data analytics
• Project management and execution
• Excellent communication, presentation, and stakeholder engagement abilities
• Proven ability to lead change and drive large-scale initiatives
• Strategic thinker with strong problem-solving skills
• Experience working with multidisciplinary clinical teams

Education

• Master’s degree in Quality Improvement, Patient Safety, Health Administration, Business Administration, or a related field (required)
• Regulated health professional designation (preferred)

Experience

• 4–6 years of relevant experience in healthcare quality improvement and patient safety
• Demonstrated leadership experience in a complex healthcare environment

Professional Credentials (Assets)

• Certification in Quality Improvement and/or Patient Safety
• Active membership in relevant professional organizations

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.