UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Billing Office
Reports to: Manager
Salary Range: $27.56  - $34.45 per hour
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full-Time
Closing Date: June 5, 2026

Job Summary

This role supports the Billing Office at Department of Medicine by ensuring accurate, efficient, and compliant billing operations. Responsibilities include responding to billing inquiries, analyzing financial data, identifying variances, and preparing reports to support decision-making and performance improvement. The position works closely with physicians, management, and administrative teams to uphold best practices and meet Ministry and UHN standards, while maintaining accurate records, validating data, and supporting training and process improvements. The ideal candidate is detail-oriented, analytical, and able to handle sensitive information with discretion in a fast-paced healthcare environment.

Duties

• Support day-to-day operations of the office to ensure efficiency
• Respond to billing inquiries with empathy, discretion and accuracy
• Prepare, review and provide billing financial support to stakeholders and management, analyse variances, areas of concern
• Collaborate effectively with a multidisciplinary team of physicians, management and administrative staff
• Provide coverage and backup support to the Billing Office
• Perform other related administrative duties as assigned.
• Ensure all work aligns with UHN’s quality standards and regulatory requirements
• Analyze billing performance and results; make suggestions for improvement by setting goals and metrics
• Train, educate end users in billing and ensuring on best practices for billings
• Ensure billing materials are current and adhered to proper forms of controls and requirements
• Maintain accurate billing documentation, process records, and digital asset information.
• Collaborate with internal teams and other business units to support daily operational activities
• Compiles and verifies accuracy of billing data to prepare for entry, and seeks clarity when incomplete data is submitted
• Reviews billing data for errors and corrects or flags in a timely manner
• Stays up-to-date with Ministry guidelines of best billing practices
• Maintain matter records in departmental and billing system, ensuring completeness, accuracy, and timeliness.
•  Assist in maintaining comprehensive documentation of matter maintenance processes, including guidelines, procedures, and best billing practices to ensure consistency and facilitate knowledge sharing.
• Prepare billing reports, trend analysis, track billing progress by compilation of data
• Perform other duties as required such as data review, data analytics and source data verification

• Completion of a Bachelor’s degree or recognized equivalent
• A certificate in a business administration, accounting or related field is considered an asset; however, an equivalent combination of education, lived experience, and professional expertise will also be considered.
• Experience working in a health care environment as asset
• Experience with Epic preferred
• Experience in Microsoft Office environment
• Previous on-the-job computer/word-processing, database and spreadsheet software experience
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Ability to produce high quality work in accordance with hospital standards
• Ability to use good judgment in assessing difficult situations
• Knowledge of general office practices, procedures and standards
• Demonstrating strong data analytical, investigative and problem-solving skills with the ability to exercise judgement to resolve issues.
• Treating sensitive and confidential matters with discretion and diplomacy at all times.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.