UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 Team UHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: SEIU Clerical - WP
Number of vacancies:  1
New or Replacement Position:  Replacement
Site: UHN - West Park Healthcare Center
Department: Respiratory Medicine 
Reports to: Program Manager and Office Supervisor 
Hours: 37.5 per week
Wage Range:  $27.19 to $28.71
Shifts: Days
Status: Permanent Full-Time
Closing Date: March 30, 2026

Position Summary

The Unit Clerk, Respiratory Medicine provides reception function for patients and act as a key communicator with patients, families, physicians, clinicians and other related departments/services scheduling appointments for diagnostic testing and physician consultation as well as preparation and coordination of Respiratory Clinic.

Duties

• Coordinate all RDES laboratories testing appointments and Respiratory Clinic appointments using the Electronic Patient Record (EPR) and Total Solution (TS) appointment booking software.

• Send and file all RDES Laboratories reports and maintain patients’ clinical records in accordance with Centre policy.

• Set-up and maintain RDES & Respiratory Clinic patient charts in accordance with Centre policy.

• Format letters, memos and other physician-related correspondence, draft and send e-mails and update calendars. Develop and maintain manual and/or computerized systems for tracking information.
• Manage the Physician’s internal and external calendar by responding to meeting requests, scheduling/re-scheduling meetings and ensuring all relevant materials are received and/or provided in advance of the meetings/events and appropriately filed after meetings/events completion.
• Perform other unit clerk duties as assigned, if not in contradiction with job purpose.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
  • Compliance with the safety standards of the Centre and applicable legislation.
  • Identification and prevention of safety issues and problems.
  • Taking corrective action, where possible.
  • Attendance at safety meetings/training/updates in accordance with Centre’s standards.

• Ability to work in a manner that exemplifies the core values of UHN- West Park Healthcare Centre 

• Greet and assist patients and visitors as required.

• Use computer to assist in data collection activities

• Act as a key communicator with clients, families, physicians, clinicians and other related departments and services.
• Distribute mail, photocopy and answer telephone.
• Schedule appointments and assessments for patients (including equipment, space availability and transportation as required).
• Ensure program areas are adequately stocked with supplies/resources and track utilization of same.
• Maintain patients’ clinical records in accordance with WPHC policy.

• High School Diploma 
• Minimum 2 year Office experience 
• Proficiency in MS Office
• Excellent interpersonal, organizational and communication skills (both written and verbal); resolution oriented 
• Ability to work independently without supervision
• Ability to prioritize workload within a multi-task environment with multiple demands while multi-tasking
• Evidence of satisfactory attendance and punctuality

Desired/ Preferred: 

• Experience in a healthcare setting and experience transcribing and/or understanding/utilizing medical terminology
• Knowledge of medical terminology 
• Good computer skills
• Good communication skills (written & verbal)
• Good attention-to-detail skills
• Ability to maintain effectiveness when experiencing change in work tasks or the work environment; adjust effectively to work within new processes, requirements, etc.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.