UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of Vacancies: 1
Site: Toronto General Hospital
Department: Peter Munk Cardiac Centre (PMCC) and Medical Imaging
Work Model: Hybrid
Reports to: Director, Access and Optimization, PMCC and Medical Imaging
Hours: 37.5 hours per week
Shifts: Variable
Status: Permanent Full Time
Closing Date: October 19, 2025

Position Summary
Reporting to the Director, Access and Optimization, PMCC and Medical Imaging, the Manager, Business Operations role is a position that requires you to be a strategic thinker capable of mobilizing clinical innovation, fostering strong partnerships, and driving continuous improvement in PMCC and Medical Imaging. Working closely with the Director and the programs’ leaders, this role will support prioritization of portfolio strategies, lead research of opportunities, gaps, and risks, and determine the best way to monitor program performance. As part of the portfolio leadership team, this role will strengthen operational excellence by employing business intelligence and project management expertise to inform decision-making, optimize operations, and advance the program’s strategic goals

Duties

• Develops, implements, manages and reviews short and long-term strategic plans which are in alignment with PMCC, Medical Imaging, and UHN’s goals and strategies
• Planning and executing PMCC and Medical Imaging strategic projects, including participation in defining and developing methodology to ensure successful project outcomes
• Prepares appropriate business plan documents in support of short- and long-term planning initiatives and relevant project artefacts to communicate strategy and support sound project management throughout execution phases
• Uses data and analytics to identify opportunities, uncover gaps, and provide insights that guide program improvements and strategic decisions
• Indirectly manages project team(s) to ensure achievement of objectives and deliverables on time, in scope, on budget
• Develops and implements day-to-day operating policies, systems and procedures to contribute to organizational effectiveness
• Represents the unit/department internally on UHN committees, as required, and UHN in the external community at conferences, workshops, etc.
• Regularly reports progress to key stakeholders, PMCC and Medical Imaging senior management through status reports and presentations
• Acts as a resource for project teams requiring knowledge and expertise in strategic planning, business development, quality and process improvement, change management, business intelligence, and project management
• Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities
• Promotes an inclusive team environment where staff from diverse backgrounds can interact productively and efficiently

• Masters Degree in Business or Health Administration (MBA), or recognized equivalent
• At minimum 8 years progressive experience in a strategic planning, project management, consulting and/or business intelligence focused role within healthcare, preferably with a portion of experience within a hospital setting
• Detail oriented with strong skills in data manipulation, analysis and interpretation, with an ability to identify trends and recommend actions as it relates to hospital data and reporting
• Experience leading complex projects/priorities and to deliver results that meet identified expectations and timelines
• Excellent interpersonal skills with the ability to effectively communicate and collaborate with all levels, including senior level management and external stakeholders
• Ability to use a collaborative, team approach to problem solving and to facilitate decision-making
• Understands and champions Lean / Six Sigma methodologies
• Member of the Canadian College of Health Service Executives, an asset
• PMP certification, an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.