UFG, Inc.

Director of Operations - Exit Factor

We are seeking a dynamic and experienced professional to join our rapidly growing franchise brand, Exit Factor, as the Director of Operations. As a key member of the executive team, you will play a pivotal role in shaping the operational strategy and ensuring the successful expansion and management of our franchise locations. This is an exciting opportunity for a results-driven individual with a proven track record in franchise operations, leadership, and strategic planning.

Exit Factor is part of United Franchise Group and Starpoint Brands. UFG is the umbrella company to a successful group of the world’s largest business-to-business franchise systems. Our franchised concepts specialize in personalized business services including signs, promotional products, retail food, co-works, business brokerage, and business consulting. With nearly 40 years in the franchising industry and more than 1600 franchisees throughout the world, UFG offers unprecedented leadership and solid business opportunities for entrepreneurs. Exit Factor is our newest business consulting franchise brand and specializes in coaching and consulting for business owners to help prepare their companies for sale.

Top Five Reasons YOU Should Work at United Franchise Group

1. We encourage and help people become successful entrepreneurs to enhance their lives and the communities around them.
2. Our team consists of people who are zealous about growing personally and professionally.
3. We are made up of positive, enthusiastic, and passionate people who work hard and play hard.
4. We are a family-owned company that functions like a family, quirks and all!
5. It’s our mission to provide the best customer service to our franchisees across the globe. When they are successful, we are successful

Manages all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors. Franchise support or operations experience is preferred.

1. Franchise Network Management:
   1. Oversee the development and execution of operational policies and procedures for franchise locations.
   2. Collaborate with franchisees to ensure consistent brand standards, quality, and customer experience.
   3. Conduct regular evaluations to assess franchisee compliance with operational guidelines.
2. Strategic Planning:
   1. Develop and implement operational strategies aligned with the overall business objectives and growth plans.
   2. Identify and capitalize on opportunities to enhance operational efficiency and profitability.
   3. Work closely with cross-functional teams to integrate operational plans with marketing, sales, finance, and other key functions.
3. Training and Development:
   1. Manage new franchisee onboarding and training alongside the corporate support team.
   2. Design and implement comprehensive training programs for franchisees and their staff.
   3. Provide ongoing support and resources to ensure continuous improvement and adherence to operational best practices.
   4. Provide sound business support and advice to franchisees.
4. Performance Analysis and Reporting:
   1. Establish key performance indicators (KPIs) to measure and analyze the performance of franchise locations.
   2. Regularly report on operational metrics, identifying trends and areas for improvement.
   3. Implement corrective actions as needed to address performance gaps and enhance overall efficiency.
5. Partnerships and Vendor Management:
   1. Oversee the development and optimization of great partner and vendor relationships.
   2. Collaborate with vendors and suppliers to negotiate favorable terms for franchisees.
   3. Facilitate coordination and projects with all technology partners.
6. Operational Team Management:
   1. Hire and supervise employees in the Support, Training and Marketing departments.
   2. Work cross-functionally alongside corporate support team.
7. Compliance and Legal Matters:
   1. Stay abreast of industry regulations and ensure franchise locations are in compliance.
   2. Work closely with legal teams to address any operational issues or disputes.

Bachelor's degree (B. A.) or equivalent from four-year college or university; or more than ten years related experience and/or training; or equivalent combination of education and experience. Business brokerage experience is preferred.

• Proven experience in an operations or support role within the franchise industry.
• Strong leadership and management skills with the ability to inspire and motivate teams.
• Great problem-solving skills with an ability to identify problems quickly, collect and research data, and figure it out.
• Excellent strategic planning and execution capabilities.
• Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Exceptional communication and interpersonal skills.
• Cost Consciousness: Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

To perform this job successfully, an individual should have a strong working knowledge of the Microsoft Office Suite including Word, Excel, PowerPoint, Outlook. One should also have a strong understanding of Customer Relationship Management systems and an ability to pick up new technologies quickly.

If the thought of making a difference excites you and would like to bring and put into action your talents and entrepreneurial spirit to an organization that will inspire you to reach your true potential – we may be the perfect fit for you. 

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Gym amenities 
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid holidays
• 401(k) plan with company match
• Social gatherings and team building activities
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!

Apply today!

All your information will be kept confidential according to EEO guidelines.