Tools Support Specialist - Ubisoft Club

  • Montreal, QC, Canada
  • Full-time

Company Description

Ubisoft Montreal is looking for you, Tools Support Specialists! 

Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises. You will benefit from a competitive compensation package, an open learning environment, and contribute to an international team driving innovation.

On being a tools support specialist at Ubi Montreal

The Ubisoft Club is looking for a Tools Support Specialist interested in creating quality experiences for our players and develop means to automate testing on multiple environment and platforms.

More specifically we are looking for a talented tester that will take an active role within an Agile feature team:  To recommend big fixes and provide solutions to empower teammates to participate in load tests, provide feedback on user experience and manage multiple testing environment on mobile, consoles and Web. We are currently growing our personal gaming assistant: Sam, a “chatbot” using the latest technologies in conversational interfaces.  If this picks your interest, we would love to chat with you.


The daily life of a tools support specialist at Ubi Montreal

  • Point out new bugs in collaboration with Technical Directors (TD);
  • Validate bug corrections;
  • Provide access rights to online tools for project resources to new team collaborators;
  • Ensure first-line support for different online environments throughout the product cycle;
  • Support programmers in issue resolution;
  • Train (or produce tutorials) to teach the basic features of the tools;
  • Provide special support in the certification phase to ensure that the online environment and related processes are available;
  • Organize and advise productions when carrying out material/application maintenance;
  • Ensure the proper functioning of the online resources during site business hours;
  • Ensure special weekend monitoring on a rotational basis;
  • Reporting to the TDs, carry out load tests to determine potential production issues and eventually suggest solutions;
  • In collaboration with TDs, manage tool productivity issues;
  • Determine missing or inadequate processes in an effort to provide quality service;
  • Carry out all other related tasks.

What it takes to make it 

  • College diploma or equivalent experience;
  • Minimum 2 years’ experience in a similar position (troubleshooting, test);
  • Rigour and structure;
  • Autonomy and resourcefulness;
  • Ability to manage priorities;
  • Ability to work despite interruptions and changes;
  • Good interpersonal and communication skills;
  • Good judgement;
  • Knowledge of bug documentation (Jira or other);
  • Understanding of the pipeline and production tools;
  • Basic knowledge of computers (Windows, Linux, VM) and networks (TCP, UDP, load balancer, firewall, etc.);
  • Basic knowledge of databases;
  • Ability to read a log file;
  • Ability to read a Python file an asset.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.
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