UTAC is a market-leading international group in digital & sustainable mobility, customizable testing solutions, customizable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.

The Group provides services and systems to customers in the various sectors: mobility, transport, tire, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

As a Service Technician, you will be responsible for supporting the customer on site. This includes working with dynamometer control software to integrate customer test requests, performing test equipment calibrations, executing troubleshooting efforts on test cell equipment, maintaining customers test equipment, competitor’s equipment and UTAC systems. 

Roles and Responsibilities

• Technical responsibility for organizing, executing, and coordinating customer jobs
• Act as a liaison with customers with responsibility for acting independently on technical matters pertaining to the test system
• Self-guided troubleshooting
• Build assistance on dynamometer systems
• Filling out service reports, calibration, and maintenance reports
• Come up with solutions to repair customer problems
• Maintenance and calibration of testing equipment
• Assisting customers on best practices for maintaining their equipment
• Explaining to customers the repairs necessary to their equipment

Qualifications

• 2 years + in field service industry
• Fluent in English language
• Able to solve problem quickly and work within a team
• Interpret electrical schematics mechanical prints
• Mechanical skills
• A passport and willingness to travel in and out of the US
• Candidate must be able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals
• Excellent communications skills, including written documentation
• A reliable vehicle and valid driver’s license to travel to customer site
• General Tools (specialty tools will be provided by UTAC)
• Able to work alone with minimal supervision
• Knowledge of test systems
• Ability to manage time effectively
• Promoting the company’s service and testing departments
• Ability to bend, work in confine spaces and light to medium lifting

Experience

• Experience with hands-on projects
• Some electrical experience
• Basic knowledge of automotive propulsion and driveline systems
• Computer skills

Skills

• Excellent communication, problem solving and critical thinking skills 
• Proficient with Microsoft Office applications
• Able to relay technical information in a way your audience understands
• Computer skills
• Provide excellent customer service

Personal Behaviors

• Creative problem solving
• Focus on safety & quality
• Strong mechanical aptitude

Other

• Flexibility to support service activity both off-site and outside of normal working hours.
• Willing to undergo a background check
• Able to work around a changing schedule
• Able to lift up to 50 lbs. unassisted and 75 lbs. assisted.
• Able to stand on feet for 8 hours.

For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.

By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.

Our reward and benefit programs are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.

In the US this includes ;

• Medical Insurance, dental
• 401k
• Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity.

Learn more about UTAC and what and how we do what we do at www.utac.com

Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.

Note to Recruitment Agencies :

UTAC do not accept speculative applications from agencies for our open positions and any submissions made will not be accepted and no fees will be accepted or paid in respect of speculative CVs received.