Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

The Business Integrity Operations (BIOps) team is charged with ensuring a quality and safe user experience with ads, protecting the company from legal and reputational risk, and removing roadblocks for compliant advertisers to transact freely on the platform. We do this by implementing scalable and effective policy enforcement solutions.

As a BIOps Program Manager, you are responsible for implementing data-driven policy enforcement solutions across Twitter’s range of revenue products. You will be at the forefront of the most cutting edge policy issues happening today, and you’ll need to ensure we’re equipped to execute. You will work hand-in-hand with Trust & Safety and Legal to identify and minimize areas of risk, as well as Sales to ensure that good revenue isn’t impacted. 

As a member of the team with a focus on the US, you will be partnering closely with cross-functional teams and will be tasked with ensuring these teams understand our policies, enforcement strategies, and have the resources they need to service their partners and/or clients.  You must be an expert problem solver adept at crisis management, a collaborative and passionate natural leader, and someone who can influence a cross-functional team with competing priorities. Perhaps most importantly, you must be able to thrive in an ever-changing environment where no two days are the same!

• Develop processes to scale the enforcement of ads policies across Twitter’s revenue product.

• Proactively identify opportunities to improve training, process, and systems, and collaborate with the relevant teams to execute.

• Build and grow relationships with Operations, Sales, and Policy teams in the US and beyond, investigating policy enforcement gaps and identifying priorities for how to tackle them.

• Triage urgent escalations from internal and external customers, going deep into the weeds to troubleshoot root cause and impact, and then stepping back to provide executive summaries and recommendations to senior leaders.

• Analyze data and translate it into actionable insights and business opportunities.

• Serve as an internal policy expert for internal and external customers, helping them achieve revenue goals in a safe environment

• Influence Product and Engineering on systems, tools, and logic to improve detection, agent effectiveness, or user/advertiser experience.

• Collaborate with Twitter’s Revenue Policy and Legal teams to understand risk exposure and develop enforcement workflows that will mitigate this risk while enabling revenue.

• Communicate fearlessly! Lead regular meetings and communicate to both technical and non-technical audiences.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records