Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Who We Are:

Twitter’s Small & Medium Business team is focused on building and scaling our SMB advertisers through a combination of data and engineering, marketing, customer acquisition, and customer service. Our Customer Success team provides best-in-class support for our most valuable SMB advertisers, increasing retention, revenue, and satisfaction. 

What You’ll Do:

• Manage several hundred active customer accounts through email and phone support

• Educate and consult the customer to demonstrate how to use Twitter’s advertising products, best practices, how to develop effective advertising campaigns

• Identify proactive opportunities within your accounts to provide suggestions that will increase customer satisfaction and revenue

• Regularly communicate our business priorities to drive ongoing, meaningful conversations

• Execute, optimise, and analyse advertising programs using internal tools and dashboards

• Troubleshoot and resolve issues in a timely and productive manner, identifying and implementing process improvements

• Collaborate and share successes cross-functionally across the SMB team to improve the entire customer life cycle

• Mentor and onboard new team members

Skills & Requirements:

• Between 1-3 years of work experience 

• Experience with online advertising, analytics and social media either client-side or agency preferred

• Excellent verbal and written communication in Dutch / Italian or French

• Ability to work quickly and accurately in a fast-paced, deadline-driven environment

• Exceptionally resourceful - fearless in mining available knowledge bases to find answers

• Innovative in coming up with new ideas and new ways to put them to action

• Takes initiative and follows through on tasks, projects, and feedback

• Experience using Salesforce CRM tool preferred

• Must have a sense of humour! 

We care about making work happy and productive for everyone, with a permanent option to work remotely or regularly work from home when our offices reopen; a home office expense budget; wellness benefits; regular #NoMeetingFridays; and six months of parental leave. 

A few other things we value:

• Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
• Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
• Work-Life Balance - We work hard, but we believe with hard work should come balance.We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

All your information will be kept confidential according to EEO guidelines.