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As a highly experienced Data Analytics practitioner, you will play a key role enabling IT leaders, Senior Business Leaders and other key stakeholders to make data-driven decisions as we navigate our growth and optimize the delivery of new business capabilities. You will drive the design, development and delivery of actionable measurement, analytics and insight across IT. You will also act as a consultant for teams outside of IT while influencing the adoption of standards and best practices across our analytic community. 

Job Description:

You will report to the Head of IT Business Operations & Strategy, and focus on using data to drive better business outcomes. Specifically, you will:

• Use problem-solving and analytical skills to deliver actionable insights to relevant decision makers using the appropriate delivery method

• Actively contribute to the development of a data analytics strategy and roadmaps for IT

• Work with IT leaders to understand their domain to identify and deliver KPIs/KRIs for continuous improvement 

• Collaborate with IT Project Management Office to create data-driven digitized prioritization models and identify insightful velocity metrics 

• Partner with IT Process Engineering to design metrics to monitor process adoption and maturation including but not limited to Strategy, Service Management, and Asset Management

• Develop a strong working relationship with our Data Engineering & Integration teams

• Proactively recommend measurement and analytics based on IT challenges and business objectives

• Design, build and maintain scalable and robust semantic layers for analytic ease

• Manage measurement and analytic delivery through the entire lifecycle including discovery and peer reviews 

• Evaluate and automate existing metrics

• Establish and lead a community of interest to increase data literacy across the organization

• Bring joy and creativity to the role and fosters a culture of continuous improvement

• 10+ years experience working directly in the business intelligence or data analytics 

• 7+ years of data visualization creating beautiful and energizing exploratory and explanatory dashboards using tools such as Tableau, Looker, Power BI, SAP, etc.

• 5+ years working in an environment requiring rapid response and/or ad hoc analysis

• 4+ years experience designing metrics within an IT organization focused on operational efficiency/effectiveness and risk mitigation

• Strong knowledge of data architecture principles and data governance

• Ability to write SQL from scratch for various data platforms including Oracle, MySQL, Teradata, Google Cloud, etc.

• Strong knowledge of COBIT, ITIL, Lean or similar frameworks

• Ability to communicate effectively and present analysis to senior and executive leaders

• Ability to work with cross-functionally to drive measurable business impact

• Experience delivering metrics for company-wide and organization-wide projects

• Experience operating with frameworks for IT Service Management, workforce management and enterprise agility

• Experience with statistical models, Python or R is a plus

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status